Customer Success Manager – Clarus Software (Hybrid - Remote)

School Result; Manchester; Hybrid; GBP 40,000 - 70,000; Full time

Benefits offered by this job

Half-day Fridays

Salary Sacrifice schemes

Retail, leisure, and gym discounts

Cycle to work scheme

Additional leave and childcare support

Job summary

School Result is seeking a Customer Success Manager to help build and lead the customer success function at Clarus Software. This hybrid role in Manchester involves owning customer relationships, driving engagement, and identifying growth opportunities. With a base salary of £40,000 and OTE up to £70,000+, the position offers flexibility and a range of benefits including half-day Fridays and various discount schemes.

Qualifications

• 2–4 years in B2B SaaS customer success or account management.
• Experience in operationally complex verticals (logistics, supply chain).
• Comfortable engaging in commercial conversations.

Responsibilities

• Own post go-live customer relationships.
• Monitor customer health and feedback.
• Identify growth opportunities within existing customers.

Skills

B2B SaaS customer success

Account management

Process improvement

Commercial instincts

Tools

CRM/CS platforms (e.g., Planhat)

Job description

Customer Success Manager – Clarus Software (Hybrid - Remote)

About the Role Clarus WMS is modern warehouse management software built for fast‑moving logistics operations. Customer success is at the heart of our growth, and this is our first dedicated Customer Success hire. You’ll be building the CS function from the ground up alongside our COO, using AI‑driven tools and approaches that most teams won’t adopt for years.

You will own the entire customer relationship post go‑live, including health monitoring, retention, renewals, and growth. This is a consultative, commercially driven role with real ownership, shaping how customer success operates at Clarus.

Key Responsibilities

• Own post go‑live customer relationships, running structured reviews and building genuine connections
• Monitor customer health via NPS, surveys, and in‑app feedback
• Identify and convert growth opportunities, building business cases for upgrades and projects
• Lead renewal conversations with confidence and foresight
• Drive training and feature adoption through tailored support and video content
• Help define CS playbooks, cadences, and workflows for scale

Candidate Requirements

• 2–4 years in B2B SaaS customer success or account management
• Experience in operationally complex verticals (logistics, supply chain, manufacturing software)
• Comfortable with commercial conversations, renewals, and expansion targets
• Experience with CRM/CS platforms (Planhat or similar)
• Evidence of improving or building processes
• Comfortable on camera for feature videos
• Enthusiasm for AI tools and modern ways of working
• Strong commercial instinct and curiosity
• Experience mentoring or building CS processes

Compensation and Benefits

• Salary/Pay: £40,000 base | OTE £60,000 | Uncapped to £70,000+
• Half‑day Fridays
• Salary Sacrifice schemes (pensions, nursery fees, electronics, tech)
• Retail, leisure, gym, and food discounts
• Cycle to work scheme
• Regular socials and team events
• Additional leave, childcare support, sick pay, bereavement leave, gym membership

Location

Hybrid role based in Manchester M4 5AD. UK work authorisation required.

Timeline

• Permanent, full‑time role with 3‑month probation
• Flexitime schedule available