Customer Success Manager

NMS Recruit Ltd; United Kingdom; On-site; GBP 55,000 - 65,000; Full time

Job summary

A forward-thinking technology business in the United Kingdom is seeking an experienced Customer Success Manager. The role requires managing enterprise client relationships, ensuring customer satisfaction, and working closely with cross-functional teams. The ideal candidate has a strong background in customer success within a B2B software environment. Flexible working arrangements and competitive salary up to £65,000 plus bonuses are offered.

Benefits

25 days holiday plus bank holidays

8% employer pension contribution

Private Medical Insurance

Career development opportunities

Flexible working arrangements

Qualifications

• Strong experience in customer success or technical delivery within a B2B software environment.
• Proven ability to manage enterprise accounts.
• Comfortable with technical and data-driven concepts.

Responsibilities

• Manage and nurture client relationships.
• Oversee service levels and customer satisfaction.
• Act as the escalation point for client issues.

Skills

Customer success experience

Account management

Stakeholder management

Communication skills

Technical understanding

Education

Degree in Engineering, Computer Science, Business

Tools

Salesforce

Dynamics

Jira

ZenDesk

Gainsight

Job description

Overview

Chester outskirts – hybrid with on-site presence one day per fortnight.

Up to £65,000 (DOE) + bonus scheme.

Our client is a forward‑thinking, innovation‑driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and retention, we would love to hear from you.

Key Responsibilities

• Manage and nurture client relationships to ensure long‑term success and retention
• Oversee service levels, performance, and customer satisfaction across key accounts
• Act as the escalation point for client issues, driving resolution and continuous improvement
• Provide insights and feedback to inform product development and service enhancements
• Work cross‑functionally with engineering, support, QA, and commercial teams

What We Are Looking For

• Strong experience in customer success, account management, or technical delivery within a B2B software or infrastructure environment
• Proven ability to manage enterprise or critical accounts with responsibility for retention and value realisation
• Solid understanding of SLA frameworks, incident management, and service models
• Excellent communication and stakeholder management skills, including the confidence to present to senior leaders
• Ability to coordinate cross‑functional teams and manage priorities effectively
• Comfortable with technical and data‑driven concepts (e.g. modelling tools, integrations, dashboards)
• Degree in Engineering, Computer Science, Business or related discipline (desirable)
• Knowledge of energy, utilities, or low‑carbon technologies (beneficial)
• Familiarity with CRM and support tools such as Salesforce, Dynamics, Jira, ZenDesk, or Gainsight (beneficial)

This Role Comes With

• Salary up to £65,000 DOE + bonus scheme
• Career development opportunities and genuine growth pathways
• Flexible working arrangements to support work‑life balance
• 25 days holiday plus bank holidays (rising to 30 with service) and the option to buy 5 additional days
• 8% employer pension contribution (or cash equivalent)
• Private Medical Insurance, Group Life Insurance, Income Protection, and Critical Illness cover (or cash equivalents)
• A collaborative, supportive culture where creativity and innovation are encouraged every day

If you are passionate about helping clients succeed and thrive in a people‑focused, forward‑thinking business, this role is for you.

Apply today and be part of something special – if you do not hear from us within 10 working days, please assume you have been unsuccessful.