Customer Success Manager

Infiterra; Remote; GBP 50,000 - 70,000; Full time

Job summary

A forward-thinking SaaS company in the UK is seeking a Customer Success Manager to manage customer relationships from onboarding to retention. The role requires 4+ years of experience in B2B SaaS and involves consultative problem-solving. Responsibilities include leading customer onboarding, conducting reviews, and identifying growth opportunities. The position supports fully remote work and a dynamic culture, making it ideal for candidates passionate about tech and customer satisfaction.

Benefits

Work-from-anywhere scheme

Flexible working hours

Learning & development budget

Qualifications

• 4+ years of experience in Customer Success, Consulting, or Account Management within a B2B SaaS environment.
• Proven experience owning accounts end-to-end, including onboarding, QBRs, renewals, and expansion.
• Strong consultative mindset: able to challenge customers and reframe requests based on business value.

Responsibilities

• Lead customer onboarding and implementation, ensuring smooth rollout across teams.
• Own ongoing customer relationships post-onboarding.
• Identify and develop expansion and cross-sell opportunities in collaboration with Sales.

Skills

Customer Success

Consultative problem-solving

Strategic account ownership

Engagement with C-level executives

B2B SaaS experience

Onboarding processes

Job description

Join our mission to grow and transform the subscription economy by simplifying subscription service delivery.

Infiterra’s B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, we're recognized for innovation and global impact—and we’re just getting started. We foster a collaborative and growth-oriented culture, allowing you to be part of a dynamic, forward-thinking team.

Kindly submit your resume in English.

About the Role

As a Customer Success Manager at Infiterra, you will own the customer relationship end-to-end; from onboarding and adoption through long-term retention and expansion. This role is designed for someone who enjoys combining consultative problem-solving, structured delivery, and strategic account ownership.

You will work closely with customers to understand how their business operates, what success looks like for them, and how Infiterra’s platform can be embedded into their day-to-day processes in a way that delivers measurable impact. This means going beyond execution: challenging assumptions, reframing requests, and guiding customers toward solutions that scale with their business.

Key Responsibilities

Onboarding & Enablement

• Lead customer onboarding and implementation, ensuring smooth rollout across teams and business units.
• Act as a consultant: uncover business drivers, challenge requests, and guide customers toward scalable solutions.
• Deliver enablement sessions and training to drive strong product adoption.

Account Ownership & Value Management

• Own ongoing customer relationships post-onboarding.
• Conduct QBRs and strategic reviews, aligning product usage with customer goals and KPIs.
• Monitor adoption, usage, and customer health signals.

Retention & Expansion

• Identify retention risks early and proactively address them.
• Identify and develop expansion and cross-sell opportunities in collaboration with Sales.
• Own renewals, ensuring value realization is clear and measurable.

Internal Collaboration

• Serve as the voice of the customer internally, providing structured feedback to Product and Support.
• Partner closely with Sales to ensure smooth handovers and aligned account strategies.

• 4+ years of experience in Customer Success, Consulting, or Account Management within a B2B SaaS environment.
• Proven experience owning accounts end-to-end, including onboarding, QBRs, renewals, and expansion.
• Strong consultative mindset: able to challenge customers and reframe requests based on business value.
• Experience working with complex SaaS products and multi-stakeholder environments.
• Comfort engaging with senior stakeholders and C-level executives.
• Willingness to travel as required.

Language Requirements

• English: Professional fluency (required for all).
• German: Required for DACH-based candidates; nice to have for Greece-based candidates.
• Spanish: Nice to have for all candidates.

• A tech-passionate team with a friendly culture and an international breed.
• Fully remote work.
• Flexible working hours.
• Work-from-anywhere scheme (travel and work).
• Learning & development budget.

If you feel you’re a great fit, please apply!
We’d love to hear from you!

All applications will be treated with confidentiality.
Please note that due to the high volume of CVs received, only candidates who are a good fit will be contacted for an interview.

As part of our commitment to diversity in the workforce,Infiterra is dedicated to Equal Employment Opportunity, ensuring that all individuals are treated with respect and consideration without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.