Customer Success Manager

i2i Recruitment Consultancy; Tewkesbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment consultancy in Tewkesbury is seeking a Customer Success Manager to oversee the onboarding of insurance partners and enhance their experience. Responsibilities include managing implementations, building trusted relationships, and using data to drive partner success. Ideal candidates will have a proven background in customer success and excellent project management skills. The position offers a competitive salary and a collaborative work environment.

Benefits

Competitive salary

Access to training and professional development

Performance incentives

Qualifications

• Proven experience in Customer Success, Partner Management, or Implementation roles.
• Excellent relationship-building and stakeholder management skills.
• Strong project management and coordination abilities.

Responsibilities

• Manage end-to-end implementation of new partners.
• Act as the main contact for partners, building trusted relationships.
• Use data and reporting to identify opportunities and risks.

Skills

Customer Success Management

Stakeholder Management

Project Management

Data Analysis

Relationship Building

Tools

Salesforce

Project Management Tools

Job description

Customer Success Manager
Tewkesbury
Up to £30k basic + OTE (Uncapped Commission)
Benefits: Fantastic company culture, great benefits (free stuff!) and real career growth, rewarding performance
Any experience of the skilled trades sector, i.e building, construction, plumbing etc would be really helpful

About the Role

We’re looking for a Customer Success Manager to lead the onboarding and optimisation of insurance partners, ensuring a seamless experience from contract signature through to launch and maturity.

You’ll work collaboratively across Business Development, Marketing, Compliance, and Operations — combining relationship management, project delivery, and data insight to drive commercial success and partner satisfaction.

What You’ll Do

• Manage end-to-end implementation of new partners, ensuring smooth and timely delivery.
• Act as the main contact for partners, building trusted relationships and driving performance.
• Use data and reporting to identify opportunities, risks, and areas for growth.
• Collaborate across teams to improve processes, enhance partner value, and support renewals.
• Maintain accurate tracking through Salesforce and other project tools.

Must Haves

• Proven experience in Customer Success, Partner Management, or Implementation roles
• Excellent relationship-building and stakeholder management skills
• Strong project management and coordination abilities
• Confident using data and reporting to inform decisions
• Highly organised with the ability to juggle multiple priorities

Nice to Haves

• Background in insurance, financial services, or SaaS
• Experience using Salesforce and project management tools
• Knowledge of affinity or partner-led insurance models
• Project management or business qualification (desirable, not essential).

What’s in It for You

• Opportunity to own and grow key partner relationships
• Work in a collaborative, fast-paced, and innovative environment
• Access to training, career progression, and professional development
• Competitive salary, benefits, and performance incentives
• Be part of a company that truly values integrity, teamwork, and customer success

Send us your CV and a short note about what excites you about this opportunity

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven\'t received a response within 5 working days, please understand that your application has not been successful on this occasion.

For immediate consideration send your CV to Cat at i2i Recruitment today...