Customer Success Manager

WorkWave; Tees Valley; Remote; GBP 67,000 - 80,000; Full time

Job summary

A software and fintech solutions provider in the UK is seeking a Customer Success Manager to lead enterprise customer relations and manage complex projects. This role offers a salary of up to $105,000 with bonuses, robust benefits, and remote work flexibility. Ideal candidates will have SaaS industry experience, strong customer service skills, and the ability to enhance customer relationships. Join a recognized workplace committed to growth and innovation.

Benefits

Salary up to $105,000

Health and dental benefits

401k with company match

Flexible Time Off policy

Opportunities for career advancement

Qualifications

• Prior experience in the SaaS, Tech, or Software industry.
• Proven track record of managing and delivering complex projects.
• Solid understanding of customer service and managing relationships.

Responsibilities

• Serve as the principal point of contact for enterprise customers.
• Coordinate and lead complex projects within the customer base.
• Proactively identify opportunities to enhance customer relationships.

Skills

Project management

Customer service skills

Presentation skills

Problem-solving

Job description

Employer Industry: Software and Fintech Solutions

Why consider this job opportunity:

• Salary up to $105,000, with additional bonus eligibility
• Robust benefits package including health, dental, and 401k with company match
• Flexible Time Off policy and generous PTO plan
• Opportunities for career advancement and professional growth within the organization
• Remote work flexibility within a dynamic, innovative environment
• Recognition as a Best Place to Work in New Jersey by NJBiz, along with multiple industry awards

What to Expect (Job Responsibilities):

• Serve as the principal point of contact for enterprise customers, aligning on strategic initiatives
• Coordinate and lead complex projects, managing the complete portfolio of services within the customer base
• Proactively identify opportunities to enhance customer relationships and journey
• Act as the escalation point for critical customer issues and monitor churn risks
• Collaborate with the Sales team to identify growth areas and upsell opportunities

What is Required (Qualifications):

• Prior experience in the SaaS, Tech, or Software industry
• Proven track record of managing and delivering complex projects within a customer base
• Solid understanding of customer service and experience managing complex customer relationships
• Exceptional presentation and communication skills, adaptable to various audiences
• Strong problem-solving, change management, and conflict resolution skills

How to Stand Out (Preferred Qualifications):

• Experience in industries served by the employer (Pest, Lawn & Landscape, Cleaning, and Security)
• Project Management (PMP) or related certifications
• ITIL Certifications

#SoftwareSolutions #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits

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