Customer Success Manager

Better Staff Recruitment Careers; Swanley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a driven Customer Success Manager in Swanley. This role involves managing services for national clients and requires extensive experience in Property Management. The ideal candidate will possess problem-solving skills and excellent people management abilities, while also nurturing and supporting their team. The position focuses on client adoption and managing relationships within a franchise and affiliate network, aiming to deliver exceptional client experiences.

Qualifications

• Extensive experience in Property Management is essential.
• Must understand technology and customer service-driven businesses.

Responsibilities

• Ensure the smooth and efficient management of services to national clients.
• Manage the process from client adoption throughout the whole client journey.
• Grow and manage the affiliate network and work with franchisees.

Skills

Excellent people management skills

Problem-solving ability

Understanding of high volume transactions

Strong communication skills

Job description

Our client, located in Swanley, is seeking an extremely driven, well organised, goal orientated, nurturing, Customer Success Manager with the ability to solve problems and possess excellent people management skills.

You must understand technology, high volume transactions and have a great understanding of customer service driven businesses.

Extensive experience in Property Management is essential.

The role :

Reporting to the Head of Operations and working closely with other Managers, the role is to ensure the smooth and efficient management and delivery of services to all national clients by way of the franchise and affiliate network.

The role is both external and internal facing, managing the process from client adoption throughout the whole client journey. This will include growing and managing the affiliate network and working with the franchisees to ensure the needs of the national accounts are met.

A critical skill of this role is the ability to manage, nurture and support your team ensuring process and procedures are put in place to deliver the high level of service expected, solve day to day problems, manage complaints and ensure excellent communication and overall support of the national network.

You will be required to work harmoniously alongside other members of staff to ensure all target and KPIs are met and develop strong internal and external relationships. You are expecte...