Customer Success Manager

Better Staff Recruitment; Swanley; On-site; GBP 35,000 - 50,000; Full time

Job summary

A client-focused recruitment agency in Swanley is seeking a driven Customer Success Manager. This role involves managing client relationships, ensuring top-tier service delivery, and leading a team to meet operational targets. The ideal candidate will have extensive experience in property management and a deep understanding of customer-service driven environments. You will work closely with the Head of Operations to support the national client network effectively.

Qualifications

• Extensive experience in Property Management is essential.
• Ability to manage and nurture a team effectively.
• Strong understanding of customer service-driven businesses.

Responsibilities

• Ensure the smooth and efficient management and delivery of services to all national clients.
• Manage the process from client adoption throughout the client's journey.
• Grow and manage the affiliate network and work with franchisees.

Skills

Excellent people management skills

Problem-solving ability

High volume transaction understanding

Job description

Our client, located in Swanley, is seeking an extremely driven, well organised, goal orientated, nurturing, Customer Success Manager with the ability to solve problems and possess excellent people management skills.

You must understand technology, high volume transactions and have a great understanding of customer service driven businesses.

Extensive experience in Property Management is essential.

The role :

Reporting to the Head of Operations and working closely with other Managers, the role is to ensure the smooth and efficient management and delivery of services to all national clients by way of the franchise and affiliate network.

The role is both external and internal facing, managing the process from client adoption throughout the whole client journey. This will include growing and managing the affiliate network and working with the franchisees to ensure the needs of the national accounts are met.

A critical skill of this role is the ability to manage, nurture and support your team ensuring process and procedures are put in place to deliver the high level of service expected, solve day to day problems, manage complaints and ensure excellent communication and overall support of the national network.

You will be required to work harmoniously alongside other members of staff to ensure all target and KPIs are met and develop strong internal and external relationships. You are expecte...