Customer Success Manager

Oscar; Slough; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading HealthTech SaaS organization in Slough is seeking a Customer Success Manager to manage client relationships, ensuring customer value and driving product adoption. The ideal candidate has a minimum of 2 years in Customer Success within B2B SaaS. This role offers a salary of £40,000 – £45,000 with performance bonuses and a collaborative company culture.

Benefits

Performance bonuses

Structured progression and training

Collaborative onsite culture

Qualifications

• Minimum 2 years in Customer Success or Account Management within B2B SaaS.
• Proven experience driving adoption and renewals.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage customer onboarding and implementation.
• Develop and execute success plans with defined KPIs.
• Drive product adoption through proactive engagement.
• Conduct QBRs, health checks, and renewal planning.

Skills

Customer Success Management

Stakeholder Management

Communication

Analytical Skills

Job description

Job Title: Customer Success Manager – HealthTech SaaS

Location: Slough (5 days onsite)

Salary: £40,000 – £45,000 base + performance bonus

Overview

A growing HealthTech SaaS company is looking for a Customer Success Manager to take ownership of client relationships across onboarding, adoption, and retention. You’ll be responsible for ensuring customers gain measurable value from the platform while identifying opportunities for growth and renewal.

Responsibilities

• Manage customer onboarding and implementation
• Develop and execute success plans with defined KPIs
• Drive product adoption through proactive engagement
• Conduct QBRs, health checks, and renewal planning
• Collaborate with Sales on upsell and cross-sell opportunities
• Capture customer feedback to inform product development

Requirements

• Minimum 2 years in Customer Success or Account Management within B2B SaaS
• Proven experience driving adoption and renewals
• Excellent communication and stakeholder management skills
• Commercial awareness and comfort discussing ROI
• Organised, analytical, and process-driven
• Interest in HealthTech, MedTech, or healthcare innovation

Benefits

• £40–45K base + bonus
• Structured progression and training
• Collaborative onsite culture with a high-growth SaaS business
• Exposure to leading technology driving improvements in healthcare

About the Company

An established HealthTech SaaS organisation helping healthcare providers and MedTech innovators use technology to improve patient outcomes. The company combines a mission-led culture with a commercial, growth-focused mindset.