Customer Success Manager

Pareto; Northampton; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading supply chain solutions provider in Northampton is seeking a Customer Success Manager to manage client relationships and drive revenue growth. The ideal candidate will possess strong communication and interpersonal skills, and a desire to succeed. With a competitive salary starting at £28k plus bonuses, this role offers excellent progression opportunities within a welcoming environment.

Benefits

Competitive basic salary

OTE/Commission

Mobile and laptop

Excellent progression potential

Regular socials

Lucrative bonus schemes

Fantastic office location

Qualifications

• Ideally educated to degree level but not essential.
• Exceptional communication and interpersonal skills required.
• Proficient in the Microsoft Office Suite.

Responsibilities

• Deliver on assigned revenue and profit margin targets.
• Devise account plans and strategies for existing customers.
• Work collaboratively with Account and New Business teams.
• Manage customer relationships and listen to determine needs.
• Develop solution knowledge and understand the marketplace.

Skills

Exceptional communication skills

Interpersonal skills

Self-motivated

Proficiency in Microsoft Office Suite

Education

Degree level education (not essential)

Job description

Customer Success Manager

Our client's broad range of best-in-class supply chain solutions goes beyond software. Their comprehensive offering makes them the leading supplier of fully integrated digitised processes and automation solutions, within financial/fintech markets. They're now looking for ambitious, customer-led candidates, with commercial acumen and excellent communication skills, to continue to further relationships and build revenue with existing clients.

Customer Success Manager, Entry Level Package:

• A competitive basic salary of £28k
• OTE/Commission taking your total package higher, to an initial £28k
• Mobile and laptop
• Excellent progression, learning and development potential
• Regular socials in a welcoming, inclusive environment
• Lucrative bonus and incentive schemes
• Fantastic offices in an attractive, central location

Customer Success Manager, Entry Level Role:

• Deliver on your assigned revenue and profit margin targets
• Devise account plans and strategy development for a defined group of existing customers
• Work collaboratively with the wider Account Business and New Business teams
• Manage relationships with customers, representing their interests and actively listening to determine just how the company can help them and cross sell their services
• Develop and nurture a high level of solution knowledge, and obtain a thorough understanding of the marketplace, the company's competitors and your customers

Customer Success Manager, Entry Level Requirements:

• Ideally, educated to degree level - but this is not essential
• Possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
• Proficient in the Microsoft Office Suite
• Self-motivated, with a strong desire to succeed

Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

If you require this job specification or to apply in an alternate format, please visit the Pareto website.