Customer Success Manager

CPJ Recruitment; Northampton; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading market manufacturer based in Northampton is seeking a Customer Success Manager to manage key accounts and ensure an excellent customer journey. Ideal candidates will have at least 2 years of experience in account management, strong organizational skills, and a passion for customer service. The role offers a basic salary of up to £45,000, excellent benefits, and a collaborative work culture.

Benefits

Up to £45,000 basic salary

6% company pension contribution

Health and company benefits package

Long-term career prospects

Qualifications

• At least 2 years experience in account management or customer success management.
• Proven experience building long-term customer relationships.
• Strong organizational and multitasking skills.

Responsibilities

• Manage key customer accounts ensuring a smooth customer journey.
• Coordinate internal resources to meet customer commitments.
• Act as an internal influencer across departments.

Skills

Customer centricity

Account management

Customer service

Organizational skills

Communication

Job description

Overview

Join a leading market-leading brand / managing key customer relationships. Location: Northampton. Office based / hybrid / flexible working available.

Responsibilities

• Acting as a key link between internal departments and customers, ensuring a slick, smooth, and high-quality customer journey
• Managing and nurturing important key accounts with care, professionalism, and efficiency
• Using common sense and strong organisational skills to coordinate internal resources and manage customer expectations and timelines
• Prioritising and multitasking across a varied workload while maintaining attention to detail
• Applying operational understanding, logical thinking, and process-driven methods to deliver excellent customer outcomes
• Acting as an internal influencer a strong character who can engage, challenge, and motivate colleagues across departments to deliver results
• Bringing structure and project management discipline to ensure customer commitments are delivered on time and to standard
• Taking ownership of the customer experience and representing the voice of the customer within the organisation

The Company

The business is a leading capital equipment manufacturer with an international reputation for technological excellence. Their equipment and associated services are used by a wide range of customers across multiple industries. The company enjoys market-leading status, high staff retention, and exceptional career development opportunities. Recognised independently as an elite employer, they foster a collaborative and supportive company culture where individuals are empowered to grow. The business is cash rich, experiencing consistent year-on-year growth, and continues to invest heavily in people, product innovation, and long-term sustainability.

Candidate Requirements - Customer Success Manager

• Customer centric personality with at least 2 years experience in account management, customer success management, operations management, or project management
• Proven experience engaging directly with customers and building long-term relationships
• Strong organisational and multitasking skills with the ability to prioritise effectively
• Logical, process-driven thinker with a practical, problem-solving mindset
• Tenacious, proactive, and driven to ensure commitments are met and exceeded
• Confident communicator who can influence, coordinate, and lead across teams
• High attention to detail with strong execution and follow-up skills
• Passionate about delivering exceptional customer service and continuous improvement

Package

• Up to £45,000 basic salary
• 6% company pension contribution
• Health and company benefits package
• Excellent additional benefits and long-term career prospects

This Customer Success Manager role offers a superb platform for someone who thrives on delivering operational excellence and customer satisfaction. If you are an organised, engaging, and driven individual looking to progress your career with a market-leading manufacturer, this Customer Success Manager opportunity could be the perfect fit.