Customer Success Manager

Daxtra Technologies; Musselburgh; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading AI recruitment software company in Musselburgh is seeking an experienced Account / Customer Success Manager. You’ll manage a portfolio across EMEA, focusing on client retention, upselling, and training. Ideal candidates possess a recruitment background or experience in SaaS B2B customer success, with strong negotiation skills. The role offers unlimited AL/PTO and a hybrid working model.

Benefits

Unlimited AL/PTO

Hybrid working

Learning & development opportunities

Qualifications

• Experience in managing a portfolio of 50+ existing accounts.
• Track record of hitting sales targets and negotiating renewals.
• Preferable experience with recruitment/HR technology.

Responsibilities

• Manage and grow a portfolio of established and new clients across EMEA.
• Drive growth and retention by renewing and upselling existing clients.
• Deliver training to customers and execute user-adoption strategies.

Skills

Recruitment background

Account management/customer success

Fluent/native English

Driven and goal-oriented

Tools

Salesforce CRM

Customer Success platforms

Job description

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Highlights:

• Account / Customer Success Manager role
• Retain, grow and manage a well-established customer base across EMEA
• Hybrid - 2 days per week in Musselburgh office

About Daxtra:

Daxtra, the leading provider of AI-enriched software for the talent acquisition ecosystem, specialises in intelligent recruitment automation, search & match, and parsing in 40+ languages. Built on AI and machine learning, our technology seamlessly integrates with other recruitment solutions including leading ATS and CRMs. Headquartered in the UK, Daxtra has been developing innovative recruitment software since 2002 and supports 2,500+ clients globally via offices in Europe, North America, and Asia-Pacific.

The Role:

As Customer Success Manager, you'll manage and grow a portfolio of established and new clients across EMEA. This will include onboarding/training, retention/renewals and growth/upsells. Reporting to the Head Of Account Management for EMEA and as part of a small close-knit team, you'll be supported by cross functional teams such as Sales, Operations, Product and Delivery.

Key Responsibilities:

• Drive growth and retention by working to renew and upsell existing clients - to meet revenue targets
• Collaborate with key stakeholders/internal teams to support clients and ensure customer success
• Deliver training to customers and execute user-adoption strategies

What We're Looking For:

• Recruitment background (ex-recruiter) OR SaaS B2B account management/customer success or sales (preferably recruitment/HR technology/software)
• Track record of managing, retaining and growing a portfolio of 50+ existing accounts, including negotiating renewals and hitting sales targets
• Fluent/native English
• Driven, ambitious, action/goal-oriented individual
• Not required but preferrable to have experience with Salesforce CRM and Customer Success platforms (ideally, ChurnZero)

What We Offer:

• Unlimited AL/PTO
• Hybrid working
• Learning & development within passionate, successful team
• Working for fast-growing, innovative, market-leading AI company