Customer Success Manager

MORTGAGE ADVICE BUREAU LIMITED; Long Eaton; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading mortgage network in the UK is seeking a Customer Success Manager for a 12-month fixed-term contract. You will ensure that B2B clients maximize their software engagement while enjoying a hybrid work model. Strong communication and problem-solving skills are essential. The role features a salary of up to £40,000 plus additional benefits.

Responsibilities

• Act as a trusted partner for a portfolio of B2B customers.
• Ensure clients get the best value from software solutions.
• Collaborate across departments to deliver seamless customer experiences.

Skills

Excellent communication and relationship‑building skills

A strategic thought process with a customer‑first mindset

Experience learning and delivering training

Strong problem‑solving and project management abilities

Comfortable working independently and collaboratively

Passion for continuous improvement and innovation

Ability to manage multiple priorities

Job description

As a Customer Success Manager, you'll be the trusted partner for a portfolio of MAB ARs (Appointed Representatives, our B2B customers) across our network of mortgage firms. Your key focus is to ensure our clients get the best possible value from their software solutions, driving high customer satisfaction and long-term engagement. You'll work consultatively, providing strategic advice and best practice guidance, while collaborating across departments to deliver seamless customer experiences. From onboarding and training to feedback and innovation, you'll be the voice of the customer within MAB.

Qualifications

• Excellent communication and relationship‑building skills
• A strategic thought process with a customer‑first mindset
• Experience learning and delivering training to others of complex portals and systems
• Strong problem‑solving and project management abilities
• Comfortable working independently and collaboratively
• Passion for continuous improvement and innovation
• An ability to manage multiple priorities and deliver high‑quality outcome

About us

Mortgage Advice Bureau (MAB) PLC is the UK's leading mortgage network, with a reputation built on expertise, award‑winning advice and a people‑first culture. With over 250 awards and counting, we're proud of the impact we've made, and even prouder of the people behind it. MAB is on a journey of transformation, building smarter systems, empowering our teams and creating space for innovation. We're not just adapting to change; we're leading it. Through technology, fresh thinking and bold ideas, we're shaping a future where customer experience is seamless, personalised and consistently excellent. Our Mission? To deliver exceptional customer success that supports our network and enables great outcomes for our customers. Find out what it's like to work here from our people: Watch here

Job Details

Customer Success Manager – 12 month fixed term contract (maternity cover – 37.5 hours, Monday to Friday). Hybrid – 2 days at our office, 3 days working from home. Up to £40,000 plus benefits below.