Customer Success Manager

No Isolation; Leicester; Remote; GBP 35,000 - 55,000; Full time

Job summary

An innovative educational technology company in the UK is seeking a Customer Success Manager to support schools and local authorities in using AV1 telepresence robots. The role is fully remote with a focus on improving educational access for children unable to attend school due to illness. Candidates should have a strong understanding of UK education, experience in special educational needs, and the ability to build trusted relationships. This position offers opportunities for professional growth and a supportive work environment.

Benefits

Generous paid annual leave

Wellbeing and flexibility programs

Enhanced parental and sick leave benefits

Growth opportunities in a stable environment

Collaborative team with expertise

Qualifications

• Experience as a senior practitioner in schools or similar settings.
• Caring deeply about inclusive practice.
• Confidence in presenting and engaging groups.

Responsibilities

• Onboard and support schools and local authorities with AV1 robots.
• Manage projects and define reporting needs.
• Provide expertise on product knowledge and implementation.

Skills

Strong understanding of UK education

Experience using technology to drive change

Ability to build trusted relationships

Strategic thinking

Problem-solving skills

Experience with SEND/Alternative Provision sector

Education

Qualified teacher educated to degree level

Job description

At No Isolation, Your Work Has Real Purpose

Do you have a solid background in education and a desire to explore new horizons? Are you passionate about using technology to change lives? No Isolation is looking for a Customer Success Manager to join our UK team.

📍 You can work remotely from anywhere, though being home-based in the Midlands or East of England is an advantage, given travel to schools and local authorities.

If you’re an experienced educator who’s curious about stepping outside the traditional classroom to make a bigger impact, we’d love to hear from you. Whether you’ve worked in alternative education, collaborated with local authorities, or developed deep expertise in special educational needs, this is your opportunity to take your skills and values into a new chapter.

Why This Role Matters

You’ll be helping children who can’t attend school due to illness or mental health challenges stay connected to their education and their friends. This is more than just a job. It’s a chance to:

✅ Make a tangible impact on children’s lives

✅ Contribute to a mission that tackles loneliness and exclusion head‑on

✅ Join a company where your work is valued, your voice matters, and your wellbeing is prioritised

And yes, when you’re in the office — the coffee and tea are free ☕️🫖

What You’ll Be Doing

In this role, you’ll be part project manager, part customer champion. In practice, this means..

• You’ll help local authorities, schools, and trusts onboard and support their AV1 robots, ensuring every child gets the most from this life‑changing technology.
• You’ll manage projects, set objectives, define reporting needs, and spot new opportunities for AV1 to support remote access to learning.
• You’ll become the go‑to guide for customers, providing expertise on everything from product knowledge to implementation.

With your experience in education (and particularly in AP or SEND), you’ll bring credibility, insight, and empathy — helping customers see a real return on their investment, and helping us strengthen AV1’s impact across the UK.

Who We’re Looking For

You might be a perfect fit if you...

• Are a senior practitioner in schools, APs, or similar settings
• Are a qualified teacher educated to degree level
• Have a strong understanding of UK education, especially in SEND/ or Alternative Provision sector
• Care deeply about inclusive practice
• Have experience working with (or alongside) LAs, MATs, or specialist school
• Can build trusted relationships with ease — you’re charismatic, credible, and reliable
• Are confident in presenting and engaging groups
• Bring strategic thinking, problem‑solving skills, and a proactive “can‑do” approach
• Have experience using technology to drive change in education

🌟 What’s In It For You?

• Purpose–driven Scandinavian company: Driving positive change in society, where business growth creates direct social impact.
• Growth opportunities: Take ownership of a your region and expand your role as we scale further in the UK and across Europe.
• Experienced team: Work in a high‑performing organisation with strong infrastructure and colleagues who bring deep expertise within their field.
• Wellbeing & flexibility: Weekly wellness hour and a flexible hybrid setup to support a sustainable lifestyle.
• Enhanced parental & sick leave benefits: More generous than the UK standard, providing extra support for family and health needs.
• Generous paid annual leave: You get 25 days holiday + 2 PJ days + bank holidays.

📍 Location: Fully remote (ideally Midlands / SE England). You’ll report to our Customer Success Director and collaborate closely with the UK Sales team.

Ready to make a difference?

If you’re excited about shaping the future of education, apply today!
And if you don’t tick every single box — don’t worry. Your personality, values, and passion for our mission matter just as much.

We can’t wait to meet you.

🤖 Who are we?

No Isolation was founded in 2015 when we developed AV1, a telepresence robot that helps children and young people stay connected to their education during long‑term absences due to illness. Our mission is to help educators bring learning and belonging to every child.

Today, there are over 3,500 active AV1 robots used across 18 European countries. Positioned in the EdTech sector, AV1 is a unique solution to the growing issue of persistent absence, supporting both the academic and social needs of students.

Inclusion and Diversity

At No Isolation, we value diversity and inclusion in our workplace. We welcome applicants of all backgrounds and experiences. If you require adjustments during the application process, please contact our Talent Acquisition Manager, Julia Riis at [e-mail]

For questions about the specific role you’re applying for, you’re welcome to contact the hiring manager directly, Simone Isaacs at [e-mail]