Customer Success Manager

CPJ Recruitment; Lancashire; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading capital equipment manufacturer is looking for a Customer Success Manager in Bolton. The role involves managing key accounts, ensuring high-quality customer experiences, and engaging across teams. The candidate should have at least 2 years of relevant experience and strong organisational skills. Competitive salary, excellent benefits, and career growth opportunities are offered.

Benefits

Up to £45,000 basic salary

6% company pension contribution

Health and company benefits package

Long-term career prospects

Qualifications

• At least 2 years experience in account management or customer success management.
• Proven experience in engaging with customers and building relationships.
• Ability to prioritise effectively while multitasking.

Responsibilities

• Ensure high-quality customer journey and manage key accounts.
• Coordinate internal resources to manage customer expectations.
• Engage and motivate colleagues to deliver results.

Skills

Customer centric personality

Strong organisational skills

Logical, process-driven thinking

Tenacious and proactive

Confident communication

High attention to detail

Job description

Overview

Customer Success Manager – Location: Bolton.

Office based / hybrid / flexible working available.

Responsibilities

• Acting as a key link between internal departments and customers, ensuring a slick, smooth, and high-quality customer journey.

• Managing and nurturing important key accounts with care, professionalism, and efficiency.

• Using common sense and strong organisational skills to coordinate internal resources and manage customer expectations and timelines.

• Prioritising and multitasking across a varied workload while maintaining attention to detail.

• Applying operational understanding, logical thinking, and process-driven methods to deliver excellent customer outcomes.

• Acting as an internal influencer: a strong character who can engage, challenge, and motivate colleagues across departments to deliver results.

• Bringing structure and project management discipline to ensure customer commitments are delivered on time and to standard.

• Taking ownership of the customer experience and representing the voice of the customer within the organisation.

The Company hiring a Customer Success Manager

This business is a leading capital equipment manufacturer with an international reputation for technological excellence. Their equipment and associated services are used by a wide range of customers across multiple industries. The company enjoys market-leading status, high staff retention, and exceptional career development opportunities. Recognised independently as an elite employer, they foster a collaborative and supportive company culture where individuals are empowered to grow. The business is cash rich, experiencing consistent year-on-year growth, and continues to invest heavily in people, product innovation, and long-term sustainability. This is a rare opportunity to join a respected organisation that truly values its people and their contribution.

Candidate Requirements

• Customer centric personality with at least 2 years experience in account management, customer success management, operations management, or project management.

• Proven experience engaging directly with customers and building long-term relationships.

• Strong organisational and multitasking skills with the ability to prioritise effectively.

• Logical, process-driven thinker with a practical, problem-solving mindset.

• Tenacious, proactive, and driven to ensure commitments are met and exceeded.

• Confident communicator who can influence, coordinate, and lead across teams.

• High attention to detail with strong execution and follow-up skills.

• Passionate about delivering exceptional customer service and continuous improvement.

Package

• Up to 45,000 basic salary.

• 6% company pension contribution.

• Health and company benefits package.

• Excellent additional benefits and long-term career prospects.

This Customer Success Manager role offers a superb platform for someone who thrives on delivering operational excellence and customer satisfaction. If you are an organised, engaging, and driven individual looking to progress your career with a market-leading manufacturer, this Customer Success Manager opportunity could be the perfect fit.

Ref - CPJ1771