Customer Success Manager

Fabric Recruitment; Ipswich; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A technology solutions company seeks a Customer Success Manager based in North Derbyshire. This role involves traveling to customer sites across the UK, installing hardware, configuring systems, and delivering hands-on training. The ideal candidate enjoys practical work, is confident in technology, and thrives in dynamic environments. Compensation includes a salary of £25,000-£30,000 plus bonuses, with opportunities for remote working.

Qualifications

• Confident in utilizing technology for training and support.
• Ability to travel across the UK for customer site visits.
• Experience in providing hands-on training to diverse personnel.

Responsibilities

• Travel to customer sites across the UK.
• Install company hardware as necessary.
• Configure the business system on-site.
• Deliver training to various staff roles.
• Ensure customer operations are smooth post-installation.
• Provide support on go-live day.
• Gather customer feedback for the development team.
• Support customers during the initial month post-installation.

Job description

Job Description

Customer Success Manager

North Derbyshire

£25,000-£30,000 (competitive based on experience) + bonus

This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight

Description of the role :

• Travel to customer sites across the UK
• Install company hardware where required (tablets, tablet scanners, etc.)
• Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)
• Deliver hands‑on training to mechanics, workshop managers, office staff, and drivers
• Ensure the customer is fully operational before leaving site
• Provide go‑live day and post support
• Gather feedback and relay it directly to the development team
• Support customers in the first month post‑installation with practical guidance

This role suits someone who prefers :

• Working from home
• Being on the road
• Practical hands‑on work
• Training people
• Seeing customers successfully adopt and use the system
• High‑energy environments like workshops, depots, and transport yards

About you :

Very confident in f...