Customer Success Manager

Juro; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A legal tech company based in London is seeking a Customer Success Manager to manage a portfolio of customers and help them grow. This role focuses on maintaining and expanding customer accounts, improving client engagement methods, and showcasing the value of services over time. Ideal candidates will have 2-3 years of customer-facing experience and the ability to engage with senior stakeholders. The position offers a competitive salary, bonus, and equity options.

Benefits

20% bonus based on performance

Equity opportunities

Qualifications

• 2-3+ years of customer-facing experience.
• Engaged senior stakeholders, including Director level.
• Confident in identifying and nurturing customer relationships.

Responsibilities

• Own renewals and expansion across a low-touch portfolio.
• Build and improve collaboration methods with customers.
• Help customers see value faster and reinforce it over time.
• Build strong, trusted relationships with customer contacts.

Skills

Customer-facing experience

Stakeholder engagement

Discovery and problem-solving skills

Job description

THE KEY BITS

• Location: We can currently only accept applications from candidates that are located and have long‑term working rights in the UK.
• Flexibility: We have office hubs in London (UK) and Boston (US) as well as no‑office hubs in several European countries. For this role we prioritise candidates who prefer to work from our London office at least ~2 days a week.
• Salary: We benchmarked ca. £40,000‑£45,000 + 20% bonus (in 4x quarterly instalments based on performance targets) + equity at IC2 level in our progression framework for someone based in the UK.
• Interviews: 3 stages totalling around 2.5 hours over 2 weeks, incl. a home task.
• Start date: As soon as you can start.
• Reporting to: Josephine Hanschke, Director of Customer Success.

Help us help the world agree faster.

Juro has big ambitions: to become the go‑to platform for agreeing and managing contracts globally. Legal tech is on the rise, and we are well placed to capture the opportunity.

THE CHALLENGE

2026 is a big growth year for Juro. Our customer base is growing fast, especially in the US, and more teams are relying on us day to day.

As a Customer Success Manager you will co‑own a scaled portfolio of customers and play a key role in helping it grow and mature. You’ll partner closely with legal and ops leaders to build momentum, deepen adoption, and shape how our scaled CS model evolves as Juro grows.

Success for you means:

1. Keeping customers with us and growing their accounts by owning renewals and expansion across a low‑touch portfolio.
2. Building and improving the ways we work with customers so it actually fits how they operate.
3. Helping customers see real value faster, and continuing to reinforce that value over time.
4. Building strong, trusted relationships with the right people at each customer: from exec sponsors to day‑to‑day operators and cross‑functional partners.

WHO WE LOOK FOR

Every Juror finds their balance across our four core principles – we hire, develop and celebrate people who live them every day.

On top of that, you have been part of a journey where:

• You’ve built 2‑3+ years* of customer‑facing experience.
• You’ve engaged senior stakeholders, including Director level and above, holding credible, value‑led conversations.
• You’re confident consistently identifying and nurturing customer relationships across multiple accounts.
• You’re known for strong discovery and problem‑solving skills – you dig into what’s not working and take action to move things forward proactively.

* What you did is more important than how long you did it. While this range is an orientation for you to understand what ’senior’ means to us, we still want to hear from you if you think you have what it takes but don’t quite meet this number.

This job likely isn’t for you if:

• You’d rather stick to strictly remote, asynchronous interactions than hop on a plane or meet customers face‑to‑face.
• Rolling up your sleeves in an early‑stage, “build‑the‑playbook‑as‑we‑go” environment feels chaotic instead of energising.
• Working outside a rigid 9‑to‑5 window (to catch East & West Coast customers) sounds like more hassle than opportunity.

Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally underrepresented groups tend to apply only if they check all boxes. So if you think you have what it takes but don’t meet every single point above, please still get in touch. We’d love to have a chat and see if you could be a great fit.

OUR MISSION

Juro exists to help the world agree faster by making legal contracts frictionless, collaborative and accessible.

Juro’s intelligent contract automation platform is on its way to de‑throning desktop tools as the paradigm for collaborating on legal documentation around the world.

We’re doing that by rebuilding contracts from the ground‑up around a browser‑native experience, augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before.

GOT MORE QUESTIONS?

Check if they’re answered on:

• Our extended job description for this role: https://juro.notion.site/juro-csm
• Our company handbook: https://tinyurl.com/juro-handbook
• Our careers page: https://juro.notion.site

There, you’ll find answers on topics such as AI at Juro, who’s in the Customer Success team today, how we’re different from other early‑stage companies, the interview process, benefits and more. Or reach [e-mail] for anything.