Customer Success Manager

BVNK; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Culture of growth

Flexible holidays

Travel to offices worldwide

Open and creative environment

Job summary

BVNK is seeking a Customer Success professional in Greater London to manage a portfolio of crypto, payments, and FX accounts. You will coordinate onboarding, drive adoption, and work with Sales to grow customer value.

The role emphasizes strong communication, analytical thinking, and proactive problem-solving in a hybrid work environment with global opportunities.

Qualifications

• Proven experience in a customer-facing role such as a Customer Success Manager.
• Experience supporting Crypto and/or Payments customers.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Analytical mindset with the ability to derive insights from data.
• Familiarity with CRM software and tools.

Responsibilities

• Manage a portfolio of crypto, payments or FX accounts and develop relationships.
• Coordinate onboarding and go-live experiences with cross-functional teams.
• Identify adoption and growth opportunities within existing clients.
• Conduct regular reviews with customers to minimise churn.
• Collaborate with Account Managers on upsell and renewals.
• Represent the customer internally to product and marketing teams.

Skills

Customer-facing

Crypto/Payments exposure

Communication

Analytical thinking

CRM tools

Tools

CRM software

Job description

About us:

BVNK is the stablecoin-powered financial stack for enterprises. We're now part of Mastercard, and together we're building a network for every form of money – one that delivers more reach, more capability and more choice.

We enable businesses to build financial products, unlock new markets, and move money in seconds across 130+ countries, with 40+ licenses for fiat and digital assets globally. Processing billions annually, we empower enterprises worldwide to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration.

Our mission is to accelerate global money movement, and we're assembling a world-class team to make it happen.

Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, we deliver the infrastructure that makes new forms of money usable within the financial systems customers already rely on today.

By combining Mastercard's global payment reach and trusted networks with BVNK's stablecoin infrastructure, we're building the trusted operating layer for the evolution of money movement, helping customers participate in emerging digital networks without having to rebuild their businesses around every new innovation.

We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

We're incredibly honored to have been recognized by:

• CNBC World's Top Fintech Companies (2026)
• FXC Intelligence Top 100 Cross-border Payment Companies (2026)
• Newsweek's The Top 100 Global Most Loved Workplaces (three years running, most recently 2025)
• LinkedIn as one of the Top 20 Startups in the UK (2025)

About this role in the team:

The Customer Success Team sits at the heart of the action at BVNK, creating the link between the customer and BVNK. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Sales throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. This position will specifically be supporting our clients in the payments, crypto or FX space.

Key Areas of Responsibilities:

• Expertly manage a portfolio of crypto, payments or FX accounts, developing relationships, managing stakeholders and identifying advocates
• Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do
• Work with our marketing department to ensure client communication is timely and targeted
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities

What we need from you:

• Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
• Experience supporting Crypto and/ or Payments customers
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Analytical mindset with the ability to derive insights from data.
• Familiarity with CRM software and tools.
• Knowledge of Payments is a plus.

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate growth minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world to collaborate with your colleagues
• An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.