Customer Success Manager

Sphere Digital Recruitment; Greater London; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

A leading customer reviews platform based in the UK is seeking an Enterprise Customer Success Manager to manage and grow enterprise accounts. The ideal candidate will have over 4 years of experience in a SaaS environment, with a strong focus on retention and stakeholder engagement. This role offers flexible hybrid working and a comprehensive benefits package.

Benefits

Flexible hybrid working

Comprehensive benefits & wellbeing package

Career development opportunities

Inclusive culture with DE&I initiatives

Qualifications

• 4+ years' experience managing global/enterprise accounts in a SaaS, digital, or data-led environment.
• Proven track record in retention, growth, and stakeholder engagement.
• Strong commercial acumen and negotiation skills.

Responsibilities

• Own and grow a portfolio of enterprise accounts across multiple sectors.
• Build strong multi-level relationships with clients.
• Lead QBRs, drive renewals, and uncover upsell/cross-sell opportunities.
• Act as a trusted advisor, maximizing ROI and adoption.

Skills

Account management

Stakeholder engagement

Commercial acumen

Negotiation skills

Consultative approach

Effective communication

Job description

Enterprise Customer Success Manager - Strategic Accounts
Hybrid | UK-based | Flexible working
£60,000 + OTE

We're working with a leading global customer reviews and insights platform that helps brands build trust, improve customer experiences, and drive growth through verified feedback and data-driven insights. They're now looking for a commercially-minded Enterprise CSM to partner with some of their most strategic clients.

What you'll be doing:

• Own and grow a portfolio of enterprise accounts across multiple sectors.

• Build strong multi-level relationships - operational, technical, and commercial.

• Lead QBRs, drive renewals, and uncover upsell/cross-sell opportunities.

• Act as a trusted advisor, helping clients maximise ROI and adoption.

• Collaborate with Sales, Product, and Support to deliver exceptional customer outcomes.
  
  

What we're looking for:

• 4+ years' experience managing global/enterprise accounts in a SaaS, digital, or data-led environment.

• Proven track record in retention, growth, and stakeholder engagement.

• Strong commercial acumen, negotiation skills, and consultative approach.

• Confident communicator, able to present technical solutions in a clear, engaging way.
  
  

What's on offer:

• Flexible hybrid working.

• Comprehensive benefits & wellbeing package.

• Career development opportunities and continuous learning support.

• Inclusive culture with active DE&I, CSR, and wellbeing initiatives.
  
  

If you thrive on building long-term partnerships, driving results, and making a real impact with enterprise clients, we'd love to hear from you.

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.