Customer Success Manager

The Profs; England; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

An innovative EdTech company in the UK is seeking a Customer Success Manager to join its Tuition Sales Team. This is an inbound sales role with a focus on managing client relationships and assisting students in finding suitable tutors. The ideal candidate is ambitious, a great communicator, and organized. The position offers a salary between £28,000-35,000 annually and benefits including a free gym and flexible working hours.

Benefits

Free Gym

31 days holiday including bank holidays

Company Pension Plan

Regular company socials

Flexible office hours (2 days WFH per week)

Qualifications

• Proven ability to manage and improve client relationships.
• Experience in a sales or customer service environment.
• High level of personal accountability and responsibility.

Responsibilities

• Manage incoming sales inquiries and develop client relationships.
• Support clients in finding the most suitable tutor.
• Work with the sales team to develop effective strategies.

Skills

Communication skills

Organisational skills

Problem-solving

Teamwork

Ambition

Job description

Who are The Profs?

The Profs is an award‑winning (NTA’s best tuition business of the year) and innovative EdTech business providing higher education tutoring and admissions consulting to clients and institutions around the world. We are now looking to build on our phenomenal growth and expand our sales team.

Our company

We are predominantly a B2C company and serve thousands of tutors and tens of thousands of students globally.

We have won numerous awards including Young Entrepreneur of the Year, Forbes 30 under 30, an innovation grant from the Department of Education, the UK’s top tutoring company from Education Investor, and have featured in the UK’s top 100 startups. The Profs was founded by the Evans brothers in 2015 with a view to pairing tutors and technology in order to help students achieve their personal goals.

About the role

As part of our goals of continued growth within our Sales team we are looking for a talented Customer Success Manager to join our Tuition Sales Team to help us smash our targets and support as many students as possible to achieve life‑changing academic success! You will be joining us as we go into a new phase of expansion both for the Tuition Sales department and the company as a whole. There couldn't be a better time to join and see from the inside how a fast‑paced high‑growth company works.

You will be the first port of call for new tuition enquiries via telephone and our website. This is a solely inbound sales role, which means no outbound cold calling! You’ll continue to develop this relationship with both new and existing clients and you will see the matching process through beginning to end. We gauge success not just in terms of number of matches but also the quality of the match in creating a long‑term relationship with the client/tutor. You’ll use your Sales skills to help clients realise the benefit of working with us and then get them set up with the most suitable tutor.

Your day‑to‑day will have a particular focus on sales, client management and tutor engagement, with a big emphasis on selling our support to clients. In addition, there will also be opportunities to work with the wider team to help develop our strategy to make sure we are always working in the most efficient and effective way.

About You

You are ambitious, an amazing communicator, responsible, a quick thinker, a team player and organised.

• Ambitious – This is an opportunity to work for an incredibly successful company as we continue on our journey to be industry leaders.
• An amazing communicator – You will be developing relationships with internal and external stakeholders on a daily basis.
• Responsible – You can be relied upon to take something on and run with it: you own your decisions and you are always looking to improve.
• Quick Thinker – You like thinking on your feet and solving problems for people as they arise.
• Team player – You don't feel like you’re winning unless everyone on the team is!
• Organised – You will have outstanding organisational skills and an ability to manage and convert multiple leads.

Important information to know

Hours: Mondays – 9:00‑18:00, Tuesdays – Fridays 9:00‑17:00

Location: This role will be a hybrid of in‑office and working from home. In your first few weeks you’ll need to be in the office full time in order to be fully onboarded. Once training has been completed, we operate a 3 days in office 2 days wfh policy.

Salary

£28,000‑35,000 per annum (DOE. This is inclusive of expected OTE.)

Office Culture

The Profs office is located in Canary Wharf, East London. Throughout the year we attend awards ceremonies and put on various events for our team to celebrate hitting targets, work anniversaries or birthdays. Some of our more recent social events have been Axe throwing, Electric Shuffleboard, Virtual Clay Pigeon shooting and Curling. In addition to this, our office comes with a free Gym!

As an education business we strongly believe in training and development from within, you’ll be trained by our sales champions and join a company that hasn’t missed a target this year, whilst continuing growth in every year of our existence!

Benefits

• Free Gym
• 31 days holiday p.a. Including B/H (with the opportunity to earn more throughout the year)
• Company Pension Plan
• Regular company socials
• Flexible office hours (2 days wfh per week)

Application Process

Please apply by sending us your CV and a short explanation of why you would be suitable for the role.