Customer Success Manager

CPJ Recruitment; England; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading recruitment firm in Northampton is seeking a Customer Success Manager. The role offers hybrid working options and involves acting as a key link between departments and customers while ensuring high-quality service. The ideal candidate should have at least 2 years of relevant experience, strong organizational skills, and a passion for delivering exceptional customer service. A competitive salary and benefits package are included.

Benefits

Up to £45,000 basic salary

6% company pension contribution

Health and company benefits package

Excellent additional benefits and long-term career prospects

Qualifications

• At least 2 years experience in account/customer success management or project management.
• Proven experience building long-term relationships with customers.
• Tenacious and proactive in meeting commitments.

Responsibilities

• Act as a key link between internal departments and customers.
• Manage and nurture important key accounts.
• Track customer commitments to ensure they are delivered on time.

Skills

Customer centric personality

Problem-solving mindset

Strong organizational skills

Effective communication

Multitasking ability

Attention to detail

Job description

Overview

Customer Success Manager
Location: Northampton

The Role

• Office based / hybrid / flexible working available

• Acting as a key link between internal departments and customers, ensuring a slick, smooth, and high-quality customer journey

• Managing and nurturing important key accounts with care, professionalism, and efficiency

• Using common sense and strong organisational skills to coordinate internal resources and manage customer expectations and timelines

• Prioritising and multitasking across a varied workload while maintaining attention to detail

• Applying operational understanding, logical thinking, and process-driven methods to deliver excellent customer outcomes

• Acting as an internal influencer a strong character who can engage, challenge, and motivate colleagues across departments to deliver results

• Bringing structure and project management discipline to ensure customer commitments are delivered on time and to standard

• Taking ownership of the customer experience and representing the voice of the customer within the organisation

About the Company

This business is a leading capital equipment manufacturer with an international reputation for technological excellence. Their equipment and associated services are used by a wide range of customers across multiple industries. The company enjoys market-leading status, high staff retention, and exceptional career development opportunities. Recognised independently as an elite employer, they foster a collaborative and supportive company culture where individuals are empowered to grow. The business is cash rich, experiencing consistent year-on-year growth, and continues to invest heavily in people, product innovation, and long-term sustainability. This is a rare opportunity to join a respected organisation that truly values its people and their contribution.

Candidate Requirements

• Customer centric personality with at least 2 years experience in account management, customer success management, operations management, or project management

• Proven experience engaging directly with customers and building long-term relationships

• Strong organisational and multitasking skills with the ability to prioritise effectively

• Logical, process-driven thinker with a practical, problem-solving mindset

• Tenacious, proactive, and driven to ensure commitments are met and exceeded

• Confident communicator who can influence, coordinate, and lead across teams

• High attention to detail with strong execution and follow-up skills

• Passionate about delivering exceptional customer service and continuous improvement

Package

• Up to 45,000 basic salary

• 6% company pension contribution

• Health and company benefits package

• Excellent additional benefits and long-term career prospects