Customer Success Manager

Person Centred Software Ltd; England; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading digital solutions company is seeking an experienced Customer Success Manager to improve customer retention and grow accounts. This role involves managing client relationships and collaborating with internal teams to ensure customer satisfaction. Ideal candidates will have strong account management experience and excellent communication skills, with a base salary of up to £33,000. This role is based in Guildford with opportunities for remote work.

Benefits

Base salary of up to £33,000

25 days holiday

Contributory pension scheme

Cycle to work scheme

Staff discounts portal

Employee Assistance Programme

Qualifications

• Proven account management experience with a strong track record of client relationships.
• Excellent communication and negotiation skills.
• Ability to manage multiple priorities and projects.

Responsibilities

• Manage customer accounts with a focus on retention and growth.
• Build client relationships to ensure perceived value.
• Resolve customer queries quickly and effectively.

Skills

Account management

Communication skills

Organisational skills

Problem-solving mindset

Client-focused experience

Job description

At Person Centred Software, we’re on a mission to improve the quality of life for people in social care through innovative, user-friendly software. We’re looking for an experienced Customer Success Manager to join our growing team. If you’re passionate about building strong client relationships, driving value for customers, and ensuring retention and growth, this role could be the perfect fit for you.

What you’ll do:

• Own and manage a portfolio of customer accounts, focusing on retention and growth.
• Build lasting client relationships, ensuring our customers see value in our products and services.
• Act as the main point of contact for your accounts, resolving queries and concerns quickly and effectively.
• Partner with internal teams (Development, Product, Marketing, Accounts, Operations) to deliver a seamless customer experience.
• Represent Person Centred Software at senior client meetings and industry events, acting as a trusted ambassador for our brand.
• Identify opportunities to expand customer use of our products and support case study initiatives with Marketing.
• Maintain accurate client records and ensure transparent, consistent communication with stakeholders.
• Contribute to a culture of continuous improvement, sharing insights that enhance customer experience and team efficiency.

What you’ll bring:

• Proven account management experience with a strong track record of building and maintaining client relationships.
• Excellent communication skills – both written and verbal – with the confidence to present and negotiate effectively.
• Strong organisational skills, with the ability to manage multiple priorities and projects simultaneously.
• A proactive, problem‑solving mindset and the ability to work independently as well as collaboratively.
• Experience in a client‑focused role, ideally within software, SaaS, or technology.
• (Desirable) Knowledge or experience of the care sector, and/or project management expertise.

What We Offer:

• A base salary of up to £33,000 and bonus depending on experience.
• Modern town‑centre offices in Guildford, with opportunity for ad‑hoc home working.
• 25 days holiday.
• Contributory pension scheme.
• Additional perks including cycle to work scheme, staff discounts portal and Employee Assistance Programme.

At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future‑prove social care.

• 🚀 Tech That Transforms – automation, real‑time data—our solutions are redefining how social care operates
• 🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care.
• 💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real‑world impact
• 📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
• 🤝 Work with the Best – Join a team of top‑tier professionals passionate about using technology to drive change