Customer Success Manager

Foods Connected; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading software platform in the food industry is seeking an Agriculture & Environment Specialist to provide insights related to sustainable farming and food safety. The role involves advising customers on sourcing and sustainability practices and utilizing data analysis to support initiatives. With a focus on fresh produce supply chains, the ideal candidate should have significant experience and a passion for agriculture. Flexible working hours and a generous holiday package are offered.

Benefits

Flexible Working Hours

Generous Holiday Package

Secure Company Hardware

Qualifications

• 5+ years relevant experience in Fresh Produce supply chains.
• Subject Matter Expertise in sustainability and agricultural practices.

Responsibilities

• Provide customers with advice on sourcing and sustainability.
• Conduct comprehensive data analysis for customer initiatives.
• Lead programs for improvement in production practices.

Skills

Data analysis

Expertise in Fresh Produce supply chains

Knowledge of software solutions

Education

Bachelor's degree in related field

Post Graduate Qualification in Agriculture/Sustainability

Tools

Foods Connected system

Job description

The Agriculture & Environment (Fresh Produce) Specialist will provide expertise and insight to customers across the food supply chain. You will utilise your subject knowledge to collect, interpret and analyse data related to sustainable farming practices, traceability and food safety. You will be the point of contact for Foods Connected customers on a range of Fresh Produce and Environmental matters. Through collaboration with other teams, you will contribute to increasing the functionality contained within our tools and help our customers develop stronger practices to help their success implementing these policies moving forward. This role will be viewed as an extension of the Foods Connected services, you will work in a consultative manner with customers and suppliers across the UK, Europe and Globally. Policy Review, Business Insight and Consulting -80%.

Responsibilities

• Provide Customers with advice on sourcing, supply chains and production standards, associated sustainability considerations, research initiatives and policy development across a range of product categories.
• Utilise subject matter expertise (i.e. comprehension of production science, soil science, pesticide management) to undertake comprehensive data analysis, interpretation and reporting to support customer initiatives, commitments and policy requirements.
• Benchmarking and horizon scanning of standards and practices pertinent to fresh produce production, including sustainability and food safety.
• Keep updated on activity and engage with relevant NGOs to provide customer policy and standard recommendations.
• Lead and implement programs, protocols, or policies to drive improvement in production practices / sustainability / policies underpinning legislative changes.
• Through collaboration with the Project Management and Development teams, increase value gained from Foods Connected Data for improved decision making and transparency of standards.

Business Development (10%)

• Identifying new opportunities within existing client portfolios.
• Contributing with our Business Development team to support proposals / SOWs across our existing clients and new customers.
• Supports innovation through trend analysis, identifying new opportunities, developing novel ideas and/or participation in idea generation activities to improve company processes and services.

Qualifications

• Bachelor's degree in related field and 5 years relevant experience; or equivalent combination of education and experience.
• Subject Matter Expertise in relation to UK and ROW Fresh Produce supply chains from farm to further processing & packaging.

Preferred Qualifications and Experience

• Post Graduate Qualification with a focus on Agriculture / Sustainability and regular contribution to industry publications.
• 5+ years experience within the Fresh Produce Supply chain.
• Prior experience of the Food Industry and wider environmental themes such as soil health, responsible water use, pesticide use, regenerative agriculture and/or biodiversity is desired.
• Prior experience in communicating legislative / regulatory requirements across fresh produce supply chains.
• A track record of engagement with agricultural and environmental issues, regulations and requirements for food suppliers and manufacturers from farming to retail.
• Evidence of delivering policy and/or standards innovation and improvement.
• Significant subject matter expertise relating to fresh produce and wider environmental initiatives e.g. regenerative agriculture, biodiversity, responsible water use.

Technical Skills

• Knowledge of software solutions utilised across the Food Industry.
• Ability to learn new software and its application (Foods Connected system).
• Data analysis, interpretation and reporting.

Foods Connected is a cloud based software platform that helps retailers, suppliers and food businesses globally manage their supply chain, quality control and trading and planning management. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business.

At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a team Skype call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers. We’re always keen to welcome talented individuals to join our team. So if you’re a natural planner, driven, with a passion for driving forward simple software solutions, creating great user experiences and customer satisfaction through organised, well managed processes then we’re looking for you!

Benefits

• Flexible Working Hours
• Generous Holiday Package
• Secure Company Hardware