Customer Success Manager

Addition+; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading talent assessment company is seeking a Client Success Manager to drive significant client impact and foster relationships. The role involves understanding client needs, spotting growth opportunities, and providing valuable insights to the product team. Ideal candidates will have 3–5 years in client success, especially within B2B SaaS or HR tech, and experience with CRM platforms like HubSpot. This position offers a competitive salary, bonus potential, and a collaborative work environment.

Benefits

Flexible working arrangements

Comprehensive benefits package

Competitive salary and bonus potential

Qualifications

• 3–5 years in client success or B2B SaaS.
• Experience engaging HR, Talent Acquisition or L&D stakeholders.
• Strong ability to turn data into actionable insights.

Responsibilities

• Build trusted relationships with clients and drive measurable results.
• Spot commercial opportunities to grow accounts.
• Feed client feedback into product teams to shape roadmaps.

Skills

Client success management

Commercial awareness

Data analysis

Stakeholder engagement

CRM (HubSpot)

Consultative collaboration

Tools

HubSpot

Job description

Client Success Manager

Helping organisations make smarter hiring and development decisions, this company is known for its market-leading talent assessment solutions.

They’re now looking for a Client Success Manager to ensure clients see real, lasting impact from their tools and insights.

Role Overview

• Location: Hybrid/New Malden, Greater London (3 days office, 2 days WFH)
• Package: £50,000- £70,000pa, Annual Bonus & Benefits
• Industry: SAAS

What You’ll Be Doing

• Build trusted relationships with clients while driving measurable results, not just activity.
• Guide HR, Talent Acquisition and L&D leaders to new ways of working that deliver real outcomes.
• Spot commercial opportunities and collaborate with Sales to grow accounts.
• Anticipate client needs and proactively reduce churn risk before it arises.
• Drive adoption, influence behaviours, and ensure solutions are fully embedded.
• Identify and empower client champions to increase internal and external referrals.
• Feed valuable client feedback into product teams to shape future roadmaps.

Main Skills Needed

• 3–5 years in client success, ideally within B2B SaaS, HR tech or assessment.
• Strong commercial awareness and ability to identify where value can be created.
• Confident working across tech platforms, with a track record of turning data into actionable insights.
• Experience engaging HR, Talent Acquisition or L&D stakeholders would be preferred.
• CRM experience (HubSpot preferred).
• Curious, consultative, collaborative and driven personality.

What’s in It for You

• Work for a recognised leader in the assessment space with innovative, AI-driven tools.
• A supportive, collaborative environment where impact and outcomes are prioritised.
• Flexible working with a balance of office collaboration and home focus time.
• Competitive salary, bonus potential and comprehensive benefits package.
• Opportunity to shape how leading organisations hire and develop their people.

Call to Action

We’ve saved you a seat. Now we just need the right person to fill it.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.