Customer Success Manager

Caselton Clark; City Of London; Remote; GBP 35,000; Full time

Job summary

A leading training company in the UK seeks a proactive Customer Success Manager. The successful candidate will manage client relationships, support trainers, and ensure seamless training programme delivery. Experience in managing team diaries and online training platforms is crucial. Ideal for someone who is tech-savvy and has a continuous improvement mindset.

Qualifications

• Experience managing busy team diaries.
• Experience with online training/learning platforms is ideal.
• Super organised with strong attention to detail.
• A confident and approachable communicator.
• Proactive, with a can-do mindset.
• Tech-savvy, ideally with experience in LMS systems.
• Comfortable juggling multiple priorities.
• Process-driven with a continuous improvement mindset.

Responsibilities

• Provide essential operational support to the Head of Client Success.
• Manage the trainer network.
• Own the feedback process for continuous improvement.
• Be accountable for client relationships.
• Ensure smooth programme delivery.

Skills

Experience managing busy team diaries

Experience with online training/learning platforms

Strong attention to detail

Confident communication

Proactive problem-solving

Tech-savvy with LMS systems

Process-driven mindset

Tools

Mindtickle

Teamwork

Job description

Cusomer Success Manager Remote £35,000

Role Description

We’re looking for a highly organised, proactive, and collaborative Client Success Manager to join the team. This role sits within our client success team and plays a vital part in ensuring our training programmes run seamlessly. You’ll provide essential operational support to our Head of Client Success, manage our trainer network, and own the feedback process that helps us continuously improve. You’ll be accountable for client relationships and programme delivery, and you’ll be the engine that keeps everything running smoothly behind the scenes.

Key responsibilities

Project Leadership and Client Management

Project documentation and quality assurance

Trainer and delegate support

Data, feedback and reporting

Event and logistics management

Ideal Candidate Will Possess:

• Experience managing busy team diaries.
• Experience with online training/learning platforms is ideal.
• Super organised with strong attention to detail and a structured approach to work.
• A confident and approachable communicator who enjoys working across teams.
• Proactive, with a can‑do mindset and a problem‑solving approach.
• Tech‑savvy, ideally with experience in LMS systems and project management tools (we use Mindtickle and Teamwork), and collaborative platforms.
• Comfortable juggling multiple priorities while maintaining accuracy and quality.
• Process‑driven with a continuous improvement mindset.