Customer Success Manager

Information Security Media Group; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global digital marketing leader is seeking a Customer Success Manager to oversee multiple digital campaigns. This fast-paced role requires strong communication skills and experience in client-facing positions. Ideal candidates will have a Bachelor's degree and 3-5 years in Customer Success or digital marketing. Join a dynamic team making a tangible impact on client success.

Benefits

Supportive culture promoting innovation

Opportunity to collaborate with creative professionals

Impact on client success and company growth

Qualifications

• 3–5 years of experience in a client-facing role, preferably in digital marketing or SaaS.
• Proven ability to manage high volumes of concurrent campaigns with accuracy.
• Strong communication skills to simplify technical concepts.

Responsibilities

• Manage a large portfolio of digital campaigns, ensuring deadlines are met.
• Serve as the main liaison between clients and internal teams.
• Monitor campaign performance and troubleshoot risks.

Skills

Client Relations

Digital Marketing

Analytical Skills

Communication

Problem-Solving

Education

Bachelor’s degree in Marketing, Communications, Business, or related field

Job description

About Us

ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.

The Opportunity

We’re seeking a personable, strategic, and highly organized Customer Success Manager to join our fast‑paced Digital Campaigns team. This is a high impact, high volume role where you’ll be the primary point of contact for our digital marketing clients—building trust, driving measurable results, and ensuring every campaign is flawlessly executed.

You’ll be at the center of multiple moving pieces, managing competing priorities with precision, and collaborating across teams to deliver client success at scale. If you thrive in a detail‑oriented environment, excel at multitasking, and are energized by creating impact through digital strategy—we’d love to hear from you!

What You'll Be Doing

• Manage a large portfolio of digital campaigns simultaneously, translating client goals into clear strategies and ensuring deadlines and deliverables are consistently met.
• Serve as the main liaison between clients and internal teams, through proactive communication, personalized support, and a high standard of service.
• Closely monitor campaign performance, analyze KPIs, and identify and troubleshoot risks quickly—ensuring accuracy and excellence in every client interaction.
• Drive client growth and retention by identifying upsell and cross‑sell opportunities, collaborating with sales to develop strategic account plans.
• Gather and share client feedback through regular touchpoints, influencing product enhancements and campaign innovation.
• Collaborate across teams—including sales, marketing ops, and product—to deliver a seamless, high‑impact customer experience.

What You Bring to the Table

• Bachelor’s degree in Marketing, Communications, Business, or a related field required.
• 3–5 years of experience in a client‑facing Customer Success, Account Management, Client Services, Sales or Customer Service role—ideally within digital marketing, media, or SaaS.
• Proven ability to manage high volumes of concurrent campaigns with accuracy, organization, and attention to detail.
• Strong communication skills—written and verbal—with the ability to simplify technical concepts and build trust with diverse stakeholders.
• Proven analytical and problem‑solving skills, with the ability to interpret data, diagnose challenges, and drive strategic solutions.
• Highly proactive, resourceful, and adaptable—skilled at balancing competing priorities in a fast‑paced environment.
• Hands‑on experience executing digital marketing campaigns; familiarity with the technology or information security sector is a strong advantage.

Why Join ISMG?

• Be part of a fast‑growing digital cybersecurity powerhouse at the forefront of cybersecurity and enterprise IT.
• Collaborate with innovative thinkers and creative professionals who inspire excellence.
• Make a direct impact on both client success and company growth.
• Thrive in a supportive culture that values autonomy, innovation, and results.

Apply Now! Visit ISMG.io to learn more.

• 📍 Location: Greater London Area, UK
• 💰 Compensation: £45,000 to £60,000 (negotiable depending on experience level)