Customer Success Manager

Sphere Digital Recruitment Group; City Of London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A high-growth technology firm is seeking a Customer Success Manager to help clients achieve success with their digital marketing. This role involves performance marketing strategy, delivering training sessions, and using data for client insights. The ideal candidate has experience in customer success or marketing tech and strong communication skills. This position is hybrid based in London.

Qualifications

• Proven experience in customer success or marketing tech.
• Confident running client-facing sessions.
• Ability to simplify data into actionable insights.
• Proactive approach to driving client outcomes.

Responsibilities

• Act as the go-to expert for performance marketing strategy.
• Provide guidance on best practices and campaign improvements.
• Deliver training sessions to enhance product understanding.
• Translate data into meaningful insights for clients.
• Collaborate with internal teams to ensure client success.

Skills

Customer success experience

Excellent communication skills

Analytical thinking

Proficiency in educational content delivery

Tech-savvy mindset

Tools

Google Skillshop certification

Job description

Customer Success Manager

Location: Hybrid / London

About the Company

We are working with a high-growth technology business at the cutting edge of AI and Marketing Tech, this company is redefining how brands scale through automation and data-driven insight. Their platform empowers ecommerce businesses to unlock smarter, faster growth by combining intelligent analytics with innovative optimisation tools.

The Role

As a Customer Success Manager, you will play a pivotal role in helping clients achieve measurable success with their digital marketing campaigns.

Acting as a trusted advisor, you will drive adoption, performance, and ongoing growth by combining strategic insight, education, and data analysis to ensure clients get maximum value from the platform.

This role blends relationship management with training and technical enablement. It is ideal for someone who enjoys problem-solving, coaching, and turning complex concepts into clear, actionable strategies.

What You’ll Do

• Act as the go-to expert for performance marketing campaign strategy and optimisation.
• Provide guidance on best practices, feature adoption, and campaign performance improvements.
• Deliver client training sessions, webinars, and workshops to enhance product understanding and usage.
• Develop clear, practical resources such as playbooks and guides that help clients maximise value.
• Coach clients on budgeting, creative optimisation, audience targeting, and bidding strategies.
• Translate data into meaningful insights to help clients make informed, results-driven decisions.
• Keep clients up to date with the latest platform innovations and tools.
• Collaborate closely with internal teams to support smooth onboarding and consistent client success.

About You

• Proven experience in customer success, marketing tech, or paid media management.
• Excellent communication and presentation skills, confident running client-facing sessions.
• Analytical thinker with the ability to simplify data and extract actionable insights.
• Proficiency in creating or delivering educational content and training.
• A proactive, tech-savvy mindset with a passion for driving measurable client outcomes.
• Google Skillshop certification or similar is advantageous.

What Success Looks Like

• Clients who are confident, empowered, and achieving measurable performance improvements.
• Increasing engagement and satisfaction across client accounts.
• High adoption and retention rates for new features and product tools.
• Positive client feedback and visible commercial impact.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.