Customer Success Manager

Principle HR; City Of London; Hybrid; GBP 60,000; Full time

Job summary

A leading tech/media company is seeking a passionate French Speaking Customer Success Manager to join their team in London. This role involves guiding customers, building relationships with senior executives, and ensuring satisfaction throughout their journey. The ideal candidate has over 5 years of experience in account management and must speak French fluently. Competitive salary and a hybrid working model are offered.

Benefits

Competitive Salary

Flexible Work: Hybrid setup

Collaborative Environment

Qualifications

• 5+ years of experience in Digital Marketing, SaaS, or similar fields.
• Proven ability to manage large, global accounts.
• Experience working with high-spend clients.

Responsibilities

• Be the go-to contact for customers, guiding them throughout their journey.
• Develop measurable success plans to maximize ROI.
• Build and maintain strong relationships with senior-level executives.
• Monitor account performance and ensure timely resolution.

Skills

Fluent in French

Post-sales account management

Consultative approach to sales

Job description

Customer Success Manager - French Speaking

Are you ready to take your career to the next level with one of the world's fastest-growing Tech/Media companies? We're looking for a passionate French Speaking Customer Success Manager to join the team in London and help corporate clients achieve exceptional results.

What's on Offer:

• Competitive Salary: £60K per year
• Flexible Work: Hybrid setup-50% in our state-of-the-art central London or Reading office
• Contract: 12-month initial contract with a strong chance of extension.
• Collaborative Environment: Work with a global team and high-end digital clients.

Your Role:

• Be the go-to contact for customers, guiding them throughout their journey.
• Develop measurable success plans to maximize ROI, helping to ensure satisfaction for their annual renewals.
• Build and maintain strong relationships with senior-level executives, including C-Level, at some of the UK's largest companies.
• Monitor account performance, tackle challenges head-on, and ensure timely resolution.

What You Bring:

• You must speak French fluently
• 5+ years of experience in post-sales account management in Digital Marketing, SaaS, Software, or a similar field.
• Proven ability to manage large, global, and strategic accounts.
• Experience working with high-spend clients.
• A consultative approach to sales and renewals.

Interested?

Apply today with your CV or LinkedIn profile. All applications will be handled with strict confidentiality. Don't miss this opportunity to make a significant impact!