Customer Success Manager

JR United Kingdom; City Of London; On-site; GBP 60,000; Full time

Job summary

A leading recruitment agency is seeking an Enterprise Customer Success Manager to enhance client relationships and drive account growth. This hybrid role requires a commercially-minded individual with 4+ years of experience in managing strategic accounts. The ideal candidate should exhibit strong commercial acumen and communication skills, helping clients maximize ROI. Attractive benefits include flexible working and career development opportunities.

Benefits

Flexible hybrid working

Career development opportunities

Inclusive culture initiatives

Qualifications

• 4+ years' experience managing global/enterprise accounts in a SaaS, digital, or data-led environment.
• Proven track record in retention, growth, and stakeholder engagement.
• Strong commercial acumen and confident communication.

Responsibilities

• Own and grow a portfolio of enterprise accounts.
• Build strong multi-level relationships with clients.
• Lead QBRs and drive renewals to uncover upsell opportunities.

Skills

Account Management

Stakeholder Engagement

Negotiation

Consultative Approach

Job description

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Customer Success Manager, london (city of london)

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Client:

Sphere Digital Recruitment Group

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

Enterprise Customer Success Manager - Strategic Accounts
Hybrid | UK-based | Flexible working
£60,000 + OTE

We're working with a leading global customer reviews and insights platform that helps brands build trust, improve customer experiences, and drive growth through verified feedback and data-driven insights. They're now looking for a commercially-minded Enterprise CSM to partner with some of their most strategic clients.

What you'll be doing:

Own and grow a portfolio of enterprise accounts across multiple sectors.

Build strong multi-level relationships - operational, technical, and commercial.

Lead QBRs, drive renewals, and uncover upsell/cross-sell opportunities.

Act as a trusted advisor, helping clients maximise ROI and adoption.

Collaborate with Sales, Product, and Support to deliver exceptional customer outcomes.

What we're looking for:

4+ years' experience managing global/enterprise accounts in a SaaS, digital, or data-led environment.

Proven track record in retention, growth, and stakeholder engagement.

Strong commercial acumen, negotiation skills, and consultative approach.

Confident communicator, able to present technical solutions in a clear, engaging way.

What's on offer:

Flexible hybrid working.

Career development opportunities and continuous learning support.

Inclusive culture with active DE&I, CSR, and wellbeing initiatives.

If you thrive on building long-term partnerships, driving results, and making a real impact with enterprise clients, we'd love to hear from you.

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.