Customer Success Manager

JR United Kingdom; City of Edinburgh; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in veterinary technology seeks a Customer Success Manager to foster relationships with clinics and ensure their success on our platform. The role involves onboarding new clients, improving client performance metrics, and collaborating with teams to enhance their overall experience. We value detail-oriented, proactive individuals with a background in veterinary settings and software solutions, looking to thrive in a fast-paced startup environment.

Qualifications

• Experience in veterinary clinics is essential.
• Strong interest and experience with practice management software and similar tools.
• Ability to work independently and manage ambiguity.

Responsibilities

• Manage relationships with clinics and onboard new ones.
• Review and enhance client performance on PetsApp.
• Coordinate the introduction of new solutions to existing clients.

Skills

Veterinary clinic experience

Software solutions interest

Detail-oriented

Strategic decision-making

Proactive work style

Team player with leadership potential

Tools

Practice management software

HubSpot

Metabase

Job description

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At PetsApp, we provide an app-based client communication solution for veterinary clinics, enabling them to better engage with pet owners and better advocate for their patients.

Our product includes text chat, video consulting, appointment booking, reminders, CRM campaigns, wellness plans, home delivery, AI scribe, and digital payments.

We want to help clinics better serve pets and their owners while making life easier for veterinary teams ?️

Since PetsApp launched in January 2020, we've had enormous growth, and PetsApp is now available at veterinary clinics in 14 countries. We have earned a 5.0 feedback score from 40,000 reviews in the App Store.

? Job Description

• Manage long-term relationships with existing clinics and help onboard new clinics to PetsApp.
• Review and improve client performance on the PetsApp platform.
• Support the introduction of new PetsApp solutions at our existing clients.
• Work closely with other functional teams at PetsApp to ensure a great client experience.
• Own the end-to-end success for a large number of PetsApp's customers, responsible for revenue retention, growth, and customer happiness metrics.

? Qualifications

• Veterinary clinic experience is essential!
• Strong interest and experience with software solutions, such as practice management software and other software tools like HubSpot and Metabase.
• Highly conscientious and detail-oriented, yet with the ability to apply broad strategic goals to the decision-making process.
• Must be able to work independently and proactively!
• You have a high tolerance for ambiguity and understand the risk-reward of startup life.
• You are a team player with leadership potential.
• Crucial role in a hyper growth startup, with clear potential to move up and own a key part of Customer Success.