Customer Success Manager

Teamtailor AB; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading SaaS company is seeking a Customer Success Manager based in London to implement onboarding, build strong relationships, and help clients maximize their use of the platform. The ideal candidate will have SaaS experience and excellent communication skills. This role offers a fixed salary with commission bonuses and incredible development opportunities.

Benefits

Incredible development opportunities

Commission bonus benefits

Part of a great multicultural team

Qualifications

• Experience in HR or Recruiting.
• Experience in project leading, particularly complex projects.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Implement and onboard new customers.
• Help customers use Teamtailor effectively.
• Build strong relationships with clients.

Skills

Experience in SaaS

Customer Success Experience

Communication skills

Adaptability

Negotiation skills

Job description

Let's build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 9 000 companies, 200,000 users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

That’s why we’re expanding our Customer Success department and looking for a Customer Success Manager based in London. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our UK and International clients 🙌🏼.

Within the Customer Success department, you find Customer Success Managers, Product Specialists, Promote Specialists, Onboarding Specialists, Data Transfer Specialists, Implementation Managers, who are located in Sweden, Finland, Spain, Colombia, Canada, the US, New Zealand and Australia👨👩👧👦.

Your key responsibilities will be to:

• Implement and onboard new customers.
• Help our customers use Teamtailor to its full potential, with everything from integrations in our marketplace, best practices to training opportunities.
• Work as a strategic advisor & goal-oriented for our customers.
• Work proactively with renewals.
• Build strong relationships.🤝
• Find new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling/cross-selling. 💰
• Track customer's accounts to identify churn risk and work actively to prevent that risk
• Collect and analyze customers' feedback and present it internally
• Together develop and improve ways of working with customer satisfaction.

As a Customer Success Manager at Teamtailor, you will be offered:

• Responsibility for your own customer base
• Incredible development opportunities
• The opportunity to work with the market's best product
• Fixed salary with commission bonus benefits
• Be part of a great multicultural team.

Is this you?

• Experience in SaaS
• Experience in HR or Recruiting
• Customer SuccessExperience🥷🏼
• Experience in project leading, especially complex projects
• Communication, listening, collaboration, adaptability, empathy, and negotiation skills
• Engaged, creative and solution-oriented
• Have the mindset willing to learn and try new things
• Ability to adapt to a fast‑paced environment and rapidly‑changing market
• Mother tongue is English
• Based in London
• Extra plus for any other language
• A ping pong professional 🏓... we're kidding! But we do like to play in our Stockholm Office.

We value your personality and believe you're passionate about your work, ambitious, and working hard to reach your goals!

Interested? 😃