Customer Success Manager

AVEVA; Cambridge; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

A leading industrial software company is seeking a Customer Success Manager to enhance client partnerships and drive the adoption of AVEVA technologies. This role requires strong communication skills, experience in customer success, and a solid understanding of AVEVA solutions. The ideal candidate will manage customer accounts proactively, ensuring clients achieve their business goals, while also strategizing for new opportunities within existing accounts. The position is based in Cambridge or London, with flexible working arrangements. In addition, a comprehensive benefits package is offered.

Benefits

Flexible benefits fund

Medical insurance

Pension scheme

28 days annual leave

Qualifications

• Preferred 2-5 years of ABVA software knowledge.
• Experience leading cross-functional teams.
• English native speaker; additional languages a plus.

Responsibilities

• Manage a portfolio of customer accounts through proactive engagements.
• Drive customer success by increasing adoption of AVEVA technology.
• Build and maintain strong customer relationships.

Skills

Strong communication and presentation skills

Experience in project and program management

Strong relationship management

Ability to travel globally

Strong multi-tasking and prioritization abilities

Technical understanding of AVEVA solutions

Experience with CRM systems

Good understanding of AVEVA portfolio

Education

2-5 years of qualifying experience

3 years of experience in Customer Success Management

Tools

Office 365

Salesforce

PowerBI

SharePoint

Workday

Job description

Position:

Customer Success Manager

Location:

London or Cambridge, UK

Job Overview

AVEVA is creating software trusted by over 90% of leading industrial companies. In this role you will have the opportunity to make a significant impact for AVEVA’s customers, including Fortune 100 companies, while building upon your existing skillsets. We are looking for energetic, creative, confident and well‑organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the primary contact for customers, helping them realize proven value faster by achieving their business goals using AVEVA technology. CSMs accelerate the customer’s time‑to‑value, foster higher adoption and deployment, and drive greater ROI and satisfaction.

Key Responsibilities

• Manage a portfolio of customer accounts through proactive engagements.
• Build and maintain strong customer relationships, becoming a trusted partner and consultant.
• Understand customer goals, initiatives, products and the value they realize from AVEVA’s software services.
• Drive customer success by increasing adoption of AVEVA technology and uncovering expansion opportunities within the existing install base.
• Service customer needs efficiently and seamlessly.
• Drive improvements in AVEVA processes and policies, moving toward greater automation, self‑service and customer empowerment.

Account Management Areas

• Onboarding: establish relationships, educate customers on AVEVA resources and services, set expectations, identify business goals and accelerate deployment readiness.
• Deployment: work with the Delivery Services Team or AVEVA partners to define architecture, prioritize PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, manage the Services budget, request quotes and coordinate resources.
• Adoption: understand customers’ business and operations, define a Success Plan, educate and consult on AVEVA use cases, and drive adoption of strategic AVEVA software (Cloud synergy, sales plays, etc.).
• Expansion: identify new business opportunities and team up with Sales to generate revenue using deep expertise of customer business.

Skills & Qualifications

• Strong communication and presentation skills.
• Experience leading staff of different roles and levels.
• Ability to travel globally to customer sites and AVEVA offices (10‑20%).
• Ability to work well with cross‑functional and geographically distributed teams.
• Strong multi‑tasking and prioritization abilities.
• Strong relationship management and organizational skills.
• Experience with project and program management methodologies.
• Strong presentation skills on AVEVA core technologies, business initiatives and services.
• Out‑of‑the‑box thinking to deliver tailored solutions and services.
• Strategic and tactical thinking.
• Strong technical understanding of at least one AVEVA solution.
• Good understanding of the AVEVA portfolio and use cases.
• English native speaker; additional language proficiency is a plus.
• Preferred 2‑5 years of qualifying experience within the process manufacturing and/or services industry.
• Preferred 2‑5 years of AVEVA software or similar products knowledge.
• 3 years of experience in Customer Success Management.
• Effective use and understanding of CRM systems (Office 365, SharePoint, PowerBI, Salesforce, Workday).

Benefits (UK)

Flexible benefits fund, emergency leave, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave and education assistance program. Packages are similar in other countries.

Work Arrangement

Employees are expected to work at their local AVEVA office three days a week, but some positions are fully office‑based. Roles supporting particular customers or markets may be remote.

Hiring Process

Submit your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Let us know in advance if you need reasonable support during your application process.

Legal & Compliance

All successful applicants must undergo and pass a drug screening and comprehensive background check before employment. Checks are conducted in accordance with local laws and may include proof of educational attainment, employment history, work authorization, criminal records, identity verification, credit check, and additional criteria for positions dealing with sensitive data.

AVEVA is an Equal Opportunity Employer. We are committed to fostering an inclusive culture where all employees are treated with dignity and respect. We provide reasonable accommodation to applicants with disabilities where appropriate. Accommodations requests are handled on a case‑by‑case basis.