Customer Success Manager

QuantHub; Birmingham; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading EdTech company in Birmingham is seeking a Customer Success Manager to enhance relationships within higher education. This mid-level position involves collaboration with senior leadership and learning metrics management to support instructor growth and satisfaction. The ideal candidate has a Bachelor's degree and at least 3 years in customer success, alongside excellent relationship-building skills. Benefits include health insurance, remote work, and paid time off.

Benefits

Health, dental, and vision insurance

Simple IRA plan with employer matching

Generous paid time off

Remote work environment with periodic team retreats

Paid gym memberships

Qualifications

• 3+ years of customer success or account management experience.
• Willingness to travel for on-campus visits (25-30%).

Responsibilities

• Build relationships with instructors through regular check-ins.
• Develop campus relationships with department heads.
• Manage instructor retention and satisfaction.
• Plan and execute on-campus visits and presentations.

Skills

Presentation skills

Relationship-building skills

Customer success experience

CRM systems knowledge

Education

Bachelor's degree in Business, Education, or related field

Job description

Overview

QuantHub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you’ll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.

QuantHub is an AI-powered learning and assessment platform that delivers high-speed, high-quality curriculum across critical workforce skill areas such as data fluency, artificial intelligence (AI), marketing, business analytics, and cybersecurity. Since 2018, we’ve been recognized for our adaptive learning approach, micro-credentialing capabilities, and commitment to workforce development, serving corporate, government, and educational organizations worldwide.

Responsibilities

• Instructor Relationship Building
• Regular check-ins during active semesters
• Post-semester success reviews and feedback collection
• Multi-semester instructor retention and satisfaction management
• Proactive support for course preparation and execution

• University Expansion & Growth
• Campus relationship development with department heads
• Identification of new instructor prospects within existing universities
• Cross-departmental expansion (business, statistics, analytics programs)
• Academic calendar alignment and semester planning

• Events & Community Building
• On-campus visits and department presentations
• Instructor networking events and best practice sessions
• Academic conference presence and relationship building
• Customer advocacy and reference program management

• Strategic Account Development
• Multi-course instructor portfolio management
• Department-level relationship building and expansion planning
• University partnership development and maintenance
• Success story documentation and case study development

• Success Metrics Focus Areas
• Multi-Semester Retention: Building lasting relationships with instructors across semesters
• Department Expansion: Growing QuantHub usage within existing university accounts
• Instructor Satisfaction: Maintaining strong relationships and positive feedback
• New Instructor Acquisition: Expanding reach within existing university partnerships
• Event Engagement: Building community and maintaining instructor connections

Required Qualifications

• Bachelor's degree in Business, Education, or related field
• 3+ years customer success or account management experience
• Strong presentation and relationship-building skills
• Experience with CRM systems and account planning
• Willingness to travel for on-campus visits (25-30%)

Preferred

• Higher education or EdTech industry experience
• Understanding of academic calendars and university operations
• Event planning and marketing experience
• Previous territory management experience

Why Join QuantHub?

Join a fast-paced, innovative environment with benefits designed to support your well-being and professional growth:

• Health, dental, and vision insurance.
• Simple IRA plan with employer matching.
• Generous paid time off and holidays.
• Remote work environment with periodic team retreats.
• Paid gym memberships to support your health and wellness.
• Opportunities to grow within a leading tech startup.