Customer Success Manager

Michael Page (UK); Birmingham; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Success Manager based in Birmingham. You will manage client renewals, ensuring satisfaction and retention while collaborating to enhance customer experiences. Ideal candidates have proven account management experience in the SaaS industry, strong communication skills, and a results-driven mindset. The role offers a competitive salary of £45,000 to £55,000 per annum plus bonuses, along with remote working options and a supportive company culture.

Benefits

Competitive salary

Comprehensive pension scheme

Remote working options

Supportive company culture

Qualifications

• Proven experience in SaaS account management, preferably in Utilities or Financial Services.
• Ability to build long-term client relationships.
• Excellent communication and negotiation skills.

Responsibilities

• Manage the end-to-end customer renewal process efficiently.
• Build and maintain strong client relationships.
• Prepare and present renewal proposals to clients.
• Collaborate to optimise customer experiences.
• Identify upselling or cross-selling opportunities.

Skills

Account management

Interpersonal skills

CRM proficiency

Communication skills

Negotiation skills

Results-driven mindset

Job description

• Rare key account management and renewals role
• A business that is making strides in a competitive marketplace

About Our Client

This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service.

Job Description

• Manage the end-to-end customer renewal process efficiently and effectively.
• Build and maintain strong relationships with existing clients to ensure satisfaction and retention.
• Prepare and present renewal proposals to clients, addressing any queries or concerns.
• Collaborate with the sales and support teams to optimise customer experiences.
• Identify opportunities for upselling or cross-selling additional products or services.
• Maintain accurate records of all renewal activities in the company's CRM system.
• Analyse customer feedback to improve service offerings and processes.
• Stay updated on industry trends to provide informed advice to clients.

The Successful Applicant

A successful Customer Success Manager should have:

• Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services.
• Strong interpersonal skills and the ability to build long-term client relationships.
• Proficiency in using CRM systems and other relevant software tools.
• Excellent communication and negotiation skills.
• A results-driven mindset with a focus on customer satisfaction.
• Knowledge of the Birmingham market is a plus.

What's on Offer

• Competitive salary in the range of £45000 to £55000 per annum + Bonus - dependent on experience
• Comprehensive pension scheme to support long-term financial planning.
• Remote working options for increased flexibility and work-life balance.
• Opportunity to work in a growing and innovative technology and telecoms company.
• Supportive and collaborative company culture.