Customer Success Manager

Fabric Recruitment; Bath; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A technology solutions company is seeking a Customer Success Manager to drive customer satisfaction through on-site installations and training. The role involves traveling across the UK to implement the company's systems and ensure customers are fully operational post-installation. Ideal candidates are confident and thrive in high-energy environments. A competitive salary ranging from £25,000 to £30,000 with potential bonuses is offered, along with a mix of remote working and travel opportunities.

Qualifications

• Experience with on-site system installations and configurations.
• Strong communication skills for training and support.
• Ability to travel extensively across the UK.

Responsibilities

• Travel to customer sites to install hardware.
• Configure business systems on-site and provide training.
• Support customers post-installation.

Skills

Customer training

On-site system configuration

Hands-on problem solving

Feedback communication

Job description

Job Description

Customer Success Manager

North Derbyshire

£25,000-£30,000 (competitive based on experience) + bonus

This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight

Description of the role :

• Travel to customer sites across the UK
• Install company hardware where required (tablets, tablet scanners, etc.)
• Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)
• Deliver hands‑on training to mechanics, workshop managers, office staff, and drivers
• Ensure the customer is fully operational before leaving site
• Provide go‑live day and post support
• Gather feedback and relay it directly to the development team
• Support customers in the first month post‑installation with practical guidance

This role suits someone who prefers :

• Working from home
• Being on the road
• Practical hands‑on work
• Training people
• Seeing customers successfully adopt and use the system
• High‑energy environments like workshops, depots, and transport yards

About you :

Very confident in f...