Customer Success Manager

Conrad Energy; Abingdon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK energy company is seeking a detail-oriented Customer Success Manager to oversee the onboarding of new customers using iON+ SaaS. The role involves being the main contact point, managing expectations, and fostering strong relationships with stakeholders. Ideal candidates will have at least 5 years of experience in relevant fields and skills in strategic thinking and relationship building. The position is crucial in supporting the company's transition to renewable energy.

Qualifications

• Minimum of 5 years' experience in Account Management, Customer Success or Sales Development roles in the software industry or energy sector.
• Detail and action oriented with ownership of timelines.
• Clear and consistent communicator for updates.
• Natural relationship builder with strong working relationships.
• Strategic commercial thinker for solving client problems with technology.
• Persuasive in navigating project trade-offs.
• Professional curiosity to learn about new technologies.

Responsibilities

• Act as main day-to-day customer contact point.
• Manage customer expectations and deployment timelines.
• Collaborate with technical project manager and teams.
• Conduct regular progress meetings with senior team members.
• Create and maintain onboarding materials for customers.
• Develop trusted advisor relationships with stakeholders.

Skills

Account Management

Customer Success

Sales Development

Communication

Relationship Building

Strategic Thinking

Persuasiveness

Learning New Technologies

Tools

Atlassian JIRA

Job description

Overview

Conrad Energy seeks a detail-oriented Customer Success Manager to manage day-to-day onboarding of new customers using iON+ SaaS for renewable energy company assets.

Responsibilities

• Act as main day-to-day customer contact point.
• Take signed commercial contracts through to smooth deployments for energy generators around the world.
• Manage customer expectations, timelines, and take a proactive approach to internal collaboration between teams.
• Closely work alongside the technical project manager & digital engineering teams to deliver the project to a high standard.
• Conduct regular progress meetings including quarterly reviews with senior team members.
• Create and maintain onboarding materials, constantly reviewing what is working most effectively for each customer.
• Develop a trusted advisor relationship with key stakeholders to identify early renewal and upsell opportunities.

Qualifications

• Minimum of 5 years' experience in Account Management, Customer Success or Sales Development roles in the software industry or energy sector.
• Detail and action oriented – ownership of timelines and complex tasks requiring multiple stakeholders.
• Clear and consistent communicator – best methods for updating end customer and colleagues on progress.
• Natural relationship builder – capable of building strong working relationships with all levels of a customer's business.
• Strategic commercial thinker – spot opportunities within the existing client to solve their problems with technology.
• Persuasive – skilfully navigate commercial or project trade offs ensuring smooth delivery and happy customers.
• Professional curiosity – continually learn new technologies at the cutting edge as the energy industry moves towards net‑zero by 2050.
• Desirable: existing understanding of UK power market fundamentals.
• Desirable: experience or familiarity with Atlassian JIRA product suite.
• Desirable: people management experience.

About Conrad Energy

Conrad Energy is a fast-growing UK energy company powering the move towards renewables through innovation and technology. With a portfolio including gas, batteries, solar, wind and hydrogen, our 83 sites generate 983 MW of power, making us one of the leading flexible energy providers in the country.