Customer Success Lead - UK & Nordics (Hybrid)

Zebra Technologies; Bourne End; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A technology solutions company in the UK is looking for a Customer Success Specialist to manage the post-sale journey for customers. You will enhance product adoption and retention through analysis and understanding customer needs. The ideal candidate will have 2-5 years of experience in customer-facing roles and excellent communication skills. This hybrid role offers opportunities for career development and significant benefits including vacation days, pension contributions, and training programs.

Benefits

25 days of vacation

Paid time off for volunteering

Pension Scheme with matched contributions

Private medical and dental cover

Access to innovative learning programs

Qualifications

• 2-5 years of experience in a customer-facing role.
• Strong ability to learn new technologies quickly.
• Ability to synthesize complex data and develop actionable recommendations.

Responsibilities

• Manage the complete post-sales journey for assigned customers.
• Analyze customer usage patterns to enhance product adoption.
• Ensure optimal product configuration for business goals.

Skills

Customer relationship building

Data analysis

Communication skills

Collaboration

Technology adaptation

Education

Bachelor’s degree or equivalent experience

Job description

A technology solutions company in the UK is looking for a Customer Success Specialist to manage the post-sale journey for customers. You will enhance product adoption and retention through analysis and understanding customer needs. The ideal candidate will have 2-5 years of experience in customer-facing roles and excellent communication skills. This hybrid role offers opportunities for career development and significant benefits including vacation days, pension contributions, and training programs.