Customer Success Lead (EMEA & APAC)

Themeframer; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Health & Dental

Equity Ownership

Remote stipend

Flexible time off

Engineering retreats

Learning budget

Job summary

Theme Framer in London, UK is seeking a Customer Success Lead to drive enterprise relationships across EMEA & APAC, ensuring adoption of our platform.

You will manage customer lifecycles, conduct QBRs and trainings with executives, and partner with product teams to translate feedback into improvements.

This role offers a hybrid work arrangement, strong growth, and a focus on retention, expansion, and high NPS.

Qualifications

• 5+ years in Technical Customer Success or Account Management at a B2B SaaS company.
• Excellent communication and executive presentation skills.

Responsibilities

• Manage enterprise customer lifecycles, quarterly business reviews (QBRs), and training workshops.
• Identify expansion opportunities and collaborate with product engineering on client feedback.
• Maintain industry-leading Net Promoter Scores (NPS) and customer retention metrics.

Skills

Customer Success

Account Management

B2B SaaS

Executive communication

Job description

Customer Success & Support Enterprise Solutions Hybrid London, UK Full-Time

Customer Success Lead (EMEA & APAC)

Work with engineering teams at high-growth startups and enterprises to ensure seamless adoption of Theme Framer.

What You Will Do

• Manage enterprise customer lifecycles, quarterly business reviews (QBRs), and training workshops.
• Identify expansion opportunities and collaborate with product engineering on client feedback.
• Maintain industry-leading Net Promoter Scores (NPS) and customer retention metrics.

What We Are Looking For

• 5+ years in Technical Customer Success or Account Management at a B2B SaaS company.
• Excellent communication and executive presentation skills.

Bonus Qualifications

• Technical background or ability to understand developer workflows and APIs.

Primary Technology Stack

100% Employer-Covered Health & Dental

Meaningful Equity Ownership

Remote-First Setup Stipend ($2,500)

Flexible Time Off & Mental Health Days

Annual Company Engineering Retreats

$2,000 / Year Continuous Learning Budget

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