Customer Success Lead

Brand Nudge; Reading; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading tech platform in the FMCG sector is seeking a Customer Success Lead to drive client relationships within a hybrid working environment. Ideal candidates will have experience in FMCG relationship management, a proven track record in building client relationships, and a passion for shopper trends. This position offers competitive compensation and significant professional growth potential.

Benefits

Remote flexible working

Huge professional growth potential

Dream leadership team

Strong performance linked financial reward

Qualifications

• Proven experience in relationship management with FMCG brands.
• Demonstrated track record in developing client relationships.
• Strong ability to manage stakeholders effectively.

Responsibilities

• Serve as a key client-facing member of the Customer Success team for a key client.

Skills

FMCG relationship management

Stakeholder management

Relationship development

Obsessive about shopper and consumer trends

Job description

Overview

Customer Success Lead – Digital Shelf

Driving Growth For Innovative e-Com Tech Platform

With the growing importance of technology and pace of change in the FMCG sector, there is no more exciting and fast-growing space than SaaS delivered tech. Brand Nudge is a perfect example – founded in 2019 by FMCG and technology experts, this high growth business drives understanding of competitive price positions and digital shelf excellence across 4 continents covering thousands of categories and millions of SKUs.

Core to this success is the team, in what is a hybrid, goal focussed fun and cohesive work environment. As a result of continued demand and strategic growth plans, we’re looking to talk to relationship managers about a key client facing role as part of the Customer Success team.

Background wise – if relationship management (buying / national accounts) or customer success is your thing and you’ve worked with FMCG brands, we’re going to want to talk to you!

Responsibilities

• Serve as a key client-facing member of the Customer Success team for a key client.

Qualifications

• FMCG relationship management (national accounts, buying or customer success)
• Track record of relationship development
• Stakeholder management
• Shopper and consumer trend obsessive

Perks & Benefits

• Remote flexible working
• Huge professional growth potential
• Dream leadership team
• Strong performance linked financial reward

Details

Ref: V11692

Location: Reading With Hybrid Working

Salary: £Excellent + Performance Linked Bonus