Customer Success for Fintech Growth & Founders

Jack & Jill/External ATS; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing fintech platform in Leicester, UK is seeking a Customer Success professional. In this role, you will bridge customer insights with internal teams, enhancing operational efficiency while contributing to product and marketing strategies. The ideal candidate has experience in customer support, excellent organizational skills, and is comfortable in a dynamic startup environment. This position offers the chance to work closely with founders and play a key role in the company's growth.

Qualifications

• Proven experience in customer support, customer experience, or operations.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Comfortable working closely with founders in a fast-moving startup environment.

Responsibilities

• Serve as the operational bridge between customers and internal teams, ensuring feedback and issues are captured and actioned.
• Handle customer queries across email, live chat, and phone with timely, empathetic support.
• Collaborate with founders on high-priority operational tasks, including reporting and data analysis.

Skills

Customer support experience

Organizational skills

Ability to manage priorities

Empathy in customer interactions

Job description

A fast-growing fintech platform in Leicester, UK is seeking a Customer Success professional. In this role, you will bridge customer insights with internal teams, enhancing operational efficiency while contributing to product and marketing strategies. The ideal candidate has experience in customer support, excellent organizational skills, and is comfortable in a dynamic startup environment. This position offers the chance to work closely with founders and play a key role in the company's growth.