Customer Success Executive — Remote & 4‑Day Week Option

Express Recruitment; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment agency is working with a top Financial Software Company to find a Customer Success Executive. The ideal candidate will drive customer relationships and ensure post-implementation success. The role offers a competitive salary of £40k-£55k, with potential remote working and a 4-day week option. Skills required include experience in customer success and financial software knowledge. This is a chance to thrive in an innovative team focused on maximizing customer value.

Benefits

Flexible working options

25 days holiday plus stats

Potential 4-day working week

Qualifications

• Experience in a customer success or account management role.
• Confident engaging senior finance leaders regarding software challenges.
• Ability to explain complex concepts clearly.

Responsibilities

• Own customer relationships from implementation handover through to long-term success.
• Build proactive partnerships with customers, developing success plans.
• Act as a trusted advisor to drive product adoption.
• Manage educational sessions and gather customer feedback.

Skills

Customer success experience

Engagement with finance leaders

Financial software systems knowledge

Written and verbal communication skills

Job description

A leading recruitment agency is working with a top Financial Software Company to find a Customer Success Executive. The ideal candidate will drive customer relationships and ensure post-implementation success. The role offers a competitive salary of £40k-£55k, with potential remote working and a 4-day week option. Skills required include experience in customer success and financial software knowledge. This is a chance to thrive in an innovative team focused on maximizing customer value.