Customer Success Executive Full Time

Sunbelt Rentals UK & Ireland; Warrington; On-site; GBP 22,000 - 30,000; Full time

Job summary

A rental service company based in Warrington is seeking a Customer Success Executive. This role is office based, focusing on managing customer inquiries and delivering exceptional service. The ideal candidate will have experience in customer service and be skilled in building customer relationships. The company offers competitive benefits and development opportunities.

Benefits

Real Living Wage Payer

Excellent development opportunities

Incentive scheme

Life Assurance

Employee assistance programme

Opportunity to buy and sell holidays

Qualifications

• Experience in customer service or a related field.
• Ability to manage multi-product enquiries effectively.
• Proven ability to increase conversion rates from enquiries.

Responsibilities

• Manage enquiries and quotations, converting to confirmed orders.
• Deliver accurate and timely hire contract administration.
• Build and maintain strong customer relationships.

Skills

Customer relationship management

Communication skills

Problem-solving

Job description

We have an exciting new role for a Customer Success Executive to join our new team in Warrington! We’re open to applications from anyone who is looking for full time or part time hours. This role is office based, hybrid working is not available.

The Customer Success Executive acts as a central point of contact for customers, ensuring ease of doing business and promoting internal collaboration to deliver consistent, reliable service.

Key Responsibilities

• Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements
• Deliver accurate and timely hire contract administration
• Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
• Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques
• Follow up on enquiries to increase conversion rates
• Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
• Promote and develop Sunbelt Rentals UK digital ways of working

What we offer?

• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Employee assistance programme
• Opportunity to buy and sell holidays