Customer Success Executive - Drug & Alcohol Testing

Abbott; Abingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global healthcare company in Abingdon is seeking a Customer Service Executive to manage customers in Drug & Alcohol testing programs. This role involves ensuring smooth delivery of services, supporting contract implementations, and managing customer relationships. Candidates should have experience in service delivery and excellent communication skills. This position offers opportunities for career development and is part of a recognized company for diversity and employee satisfaction.

Benefits

Career development opportunities

Recognized as a great place to work

Diversity initiatives

Qualifications

• Proven experience in customer success or account management.
• Excellent communication and relationship-building skills.
• Strong problem-solving capability and resilience under pressure.

Responsibilities

• Act as primary contact for customer portfolios.
• Support implementation of new contracts.
• Manage customer services and resolve issues.

Skills

Customer success

Communication skills

Problem-solving

Data interpretation

Organizational skills

Education

Degree or equivalent experience

Tools

Salesforce

Sage

Microsoft applications

Job description

A global healthcare company in Abingdon is seeking a Customer Service Executive to manage customers in Drug & Alcohol testing programs. This role involves ensuring smooth delivery of services, supporting contract implementations, and managing customer relationships. Candidates should have experience in service delivery and excellent communication skills. This position offers opportunities for career development and is part of a recognized company for diversity and employee satisfaction.