Customer Success Executive at Cameron Pink

School Result; Woking; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Competitive salary + performance-based incentives

Equity options

Retail discounts

24/7 GP access

Wellness support

Direct mentorship

Job summary

A leading SaaS company in Woking is seeking a Customer Success Executive to join their team. This hybrid role offers a competitive salary ranging from £35,000 to £40,000 per annum, plus up to £5,000 in OTE incentives and equity options. The ideal candidate will have 2+ years in Customer Success or Account Management and be passionate about helping customers thrive in their digital transformation journey.

Qualifications

• 2+ years in Customer Success, Account Management, or SaaS implementation.
• Experience with CMS platforms (e.g., WordPress, Drupal) or similar digital tools.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Serve as the primary post-sale contact for assigned accounts.
• Guide onboarding and configuration.
• Create tailored success plans aligned with customer goals.
• Monitor account health and usage.
• Collaborate with Sales and Product teams.

Skills

Customer Success

Account Management

SaaS implementation

Communication skills

Analytical mindset

Relationship-building

Proactive approach

Tools

CMS platforms

Marketing automation tools

Job description

Customer Success Executive at Cameron Pink

Overview

Cameron Pink is hiring a Customer Success Executive to join its fast-growing SaaS team in Woking, Surrey. This hybrid role offers a competitive salary of £35,000–£40,000 per annum, plus up to £5,000 in OTE incentives, equity options, and a comprehensive benefits package. If you’re passionate about helping customers thrive and want to make a measurable impact, this is your opportunity to become a trusted partner in digital transformation.

Key Information

• Job Title: Customer Success Executive
• Company: Cameron Pink
• Location: GU22, Woking, Surrey (Hybrid: minimum 3 days in office)
• Work Type: Full-Time
• Salary: £35,000–£40,000 + up to £5,000 OTE + Equity Options
• Contract Type: Permanent
• Application Deadline: Rolling (early application encouraged)

Why This Role Stands Out

You’ll join a dynamic tech environment where your work directly shapes how customers use digital solutions, drives ROI, and builds long-term relationships. From onboarding to ongoing support, you’ll be the voice of the customer—guiding success, influencing product development, and ensuring zero attrition across your accounts.

Key Responsibilities

• Serve as the primary post-sale contact for assigned accounts
• Guide onboarding, configuration, and best practices for digital experience management
• Create tailored success plans aligned with customer goals
• Monitor account health, usage, and feedback to ensure satisfaction and retention
• Conduct Benefits Realisation exercises to identify added value
• Collaborate with Sales, Product, and Support teams to resolve issues
• Represent the customer voice internally to influence product enhancements
• Maintain loyalty and engagement across your customer base

Candidate Profile

You’ll thrive in this role if you have:

• 2+ years in Customer Success, Account Management, or SaaS implementation
• Experience with CMS platforms (e.g., WordPress, Drupal) or similar digital tools
• Passion for technology and digital transformation
• Strong communication, presentation, and relationship-building skills
• Analytical mindset with the ability to turn data into actionable insights
• Proactive, organized, and customer-focused approach

Bonus Skills

• Training in sales/account management (e.g., Target Account Selling)
• Experience with marketing automation tools (e.g., HubSpot) or support tracking platforms
• Public sector experience
• Growth mindset and eagerness to learn

Benefits

Cameron Pink offers a robust package designed to support your career and wellbeing:

• Competitive salary + performance-based incentives
• Equity options to share in company success
• Retail discounts, 24/7 GP access, and wellness support
• Hybrid working model for better work-life balance
• Direct mentorship from a successful entrepreneur
• Opportunity to contribute to projects impacting millions of users

How to Apply

Click here to Submit your application via the job portal. Include your CV and a brief cover letter highlighting your experience in customer success and your passion for digital transformation.

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