Customer Success Executive Apprentice

Lifetime Training; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic company in the UK is seeking a Customer Success Executive Apprentice to support administrative tasks related to quoting and logistics. This 18-month apprenticeship offers the opportunity to work in London two days a week while allowing for up to three days of remote work. Ideal candidates should have a desire to provide outstanding customer service and develop their IT knowledge. Responsibilities include liaising with clients and vendors, resolving issues promptly, and ensuring efficient order management.

Responsibilities

• Support administratively on quoting, ordering, bids and logistics.
• Liaise with clients, vendors and distributors for quotes and orders.
• Follow up on orders to ensure correct delivery.
• Resolve issues ASAP to minimize customer impact.
• Execute vendor bids & deal registrations.
• Assist account managers to achieve profit targets.
• Maximize client earnings and retain clients.
• Provide backup when Account Manager is out of the office.
• Deliver outstanding customer experience.
• Develop knowledge of current IT themes.
• Ensure suppliers are held to SLA's.
• Look for process improvements.
• Ensure customers feel valued through communications.
• Prioritize customer requests within allocated SLA's.
• Identify opportunities for upselling.
• Negotiate with vendors to maximize margin.

Job description

Overview

As a Customer Success Executive Apprentice at BDP Group, you will be working towards the Business Administration Apprentice Level 3, over the duration of 18 months, alongside your daily roles and responsibilities.

Responsibilities

• Support administratively on quoting, ordering, bids and logistics
• Liaise with clients, vendors and distributors in order to create quotes and process orders in a professional and timely manner.
• Follow up on placed orders to ensure goods are shipped & delivered correctly to customers, preventing issues arising and holding suppliers to account when things go wrong.
• When things go wrong, ensure issues are resolved ASAP to minimise impact on customer.
• Execute vendor bids & deal registrations
• Assist Strategic account managers to achieve the monthly gross profit target.
• Assist Account managers to maximise client earnings, retain clients and make consistent progress with white space, through providing a high level of support and accuracy.
• Provide operational backup when Account Manager is out of the office including but not limited to managing email and telephone comms.
• Provide outstanding customer experience: Live and breathe outstanding customer service in line with MBA's core values.
• Desire to gain a good knowledge of current IT themes and is proactive in developing this knowledge.
• Ensure suppliers are held to our SLA's.
• Look for process improvements that increase efficiency and/or impact on service.
• Ensure customers feel valued through polite, friendly and professional communications.
• Be fluent in the "MBA way" & "why MBA?" models.
• Ensure that customer requests are prioritised & dealt with within the allocated SLA's.
• Identify opportunities for upselling and value add: Maintain value add on quotes whenever possible to differentiate vs competition.
• Recognise a project opportunity, raise with Account Manager and engage the correct internal/external specialists.
• Negotiate with vendors and distributors to maximise margin: Be a confident negotiator and utilise this on a daily basis when dealing with vendors and distributors.

Location & Work Arrangement

In London (Farringdon) office 2 days per week, and working from home up to 3 days per week (sometimes 4).

Other Requirements

Having a car/driving license is advantageous, but not essential.