Customer Success Executive

Michael Page; Welwyn; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing technology start-up in the UK is seeking a Customer Success Executive to support client relationships and ensure customer satisfaction. The ideal candidate will have excellent communication skills and experience in customer success or account management. This role offers a competitive salary, remote working possibility, and opportunities for personal and professional growth within a dynamic team.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Opportunity for career growth

Remote working option

Qualifications

• Experience in customer success, account management, or client support roles.
• Excellent communication and relationship-building skills.
• A proactive mindset and strong problem-solving abilities.
• Familiarity with using CRM systems.
• Focus on delivering exceptional customer service.

Responsibilities

• Support new customers from setup to first success.
• Act as the primary point of contact for day‑to‑day support.
• Provide proactive guidance and training sessions.
• Identify opportunities for account expansion.
• Capture customer feedback for product improvements.
• Monitor usage and success metrics.

Skills

Customer success experience

Excellent communication

Problem-solving abilities

Relationship-building

CRM familiarity

Education

Graduate degree

Job description

The Customer Success Executive will play a crucial role in supporting clients within the business services industry by fostering strong relationships and ensuring their needs are met. This permanent role requires excellent communication skills and a proactive approach to problem‑solving. Full training will be provided.

Client Details

This is a really exciting opportunity to work with a rapidly growing start‑up organisation in the technology sector. Due to continued growth, they are currently recruiting for a Customer Success Executive to join their team on a permanent basis. This is a fast‑paced, dynamic organisation and would suit someone who is eager to learn and develop, with excellent communication skills and a proactive mindset.

Description

• Onboarding & Implementation: Support new customers from setup to first success; helping HR teams automate their reference checks quickly and confidently.
• Customer Relationship Management: Act as the primary point of contact for day‑to‑day support and account growth, ensuring users maximise value.
• Product Expertise: Become a platform expert, providing proactive guidance, training sessions, and troubleshooting to help customers get the best results.
• Retention & Upsell: Identify opportunities for account expansion by understanding customer goals and aligning them with the organisation's evolving features and integrations.
• Insights & Feedback: Capture customer feedback to inform product improvements and collaborate closely with our Product and Sales teams to enhance the customer journey.
• Performance Tracking: Monitor usage and success metrics across your accounts, using data to spot trends, risks, and growth opportunities.

This is a dynamic role with room to grow and evolve over time. You'll have the opportunity to shape how things are done, improve existing processes, and make a meaningful impact. As the company expands, the role can develop in line with your interests and strengths, offering scope for progression and personalisation.

Profile

• Experience in customer success, account management, or client support roles.
• Excellent communication and relationship‑building skills to effectively engage with clients.
• A proactive mindset and strong problem‑solving abilities to address client needs.
• Familiarity with using CRM systems to manage client accounts and interactions.
• A focus on delivering exceptional customer service and fostering long‑term client relationships.
• Please note we are also able to consider entry level graduate profiles who are looking for their first step.

Job Offer

• A competitive salary, negotiable depending on experience.
• 25 days annual leave plus bank holidays.
• A chance to grow within a fast‑paced start‑up organisation.
• Potential for career growth within a supportive and professional environment.
• The opportunity to be mostly remote, with 1 day a week from an office.