Customer Success Executive

Sunbelt Rentals UK & Ireland; Warrington; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Real Living Wage Payer

Excellent development opportunities

Incentive scheme

Life Assurance

Employee assistance programme

Holiday buy/sell

Job summary

Sunbelt Rentals UK & Ireland is seeking a Customer Success Executive to join our Warrington team. This office-based role focuses on delivering a seamless customer experience, managing enquiries, quotes and orders, and driving customer satisfaction.

You will build strong relationships, identify upsell opportunities, and collaborate with internal teams to provide tailored hire solutions. The role requires a customer-focused mindset and effective communication across channels.

Qualifications

• Experience in a fast-paced customer service or sales role.
• Strong written and verbal communication.
• Able to handle multiple channels and tasks.
• Proactive with commercial awareness.

Responsibilities

• Manage enquiries and quotations, converting to confirmed orders and identifying upsell opportunities.
• Deliver accurate hire contract administration and maintain relationships with customers.
• Upsell products using CRM data and cross-selling techniques.
• Follow up on enquiries to increase conversion rates and resolve queries promptly.
• Promote and develop Sunbelt Rentals UK digital ways of working.

Skills

Customer service

Sales

Communication

Problem solving

Process improvement

Proactivity

Team collaboration

Education

NVQ Level 2 in Customer Service

Tools

CRM software

Microsoft Office

Job description

We have an exciting new role for a Customer Success Executive to join our team in Warrington!. This role is office based, hybrid working is not available.

The Customer Success Executive acts as a central point of contact for customers, ensuring ease of doing business and promoting internal collaboration to deliver consistent, reliable service.

Key Responsibilities

• Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements
• Deliver accurate and timely hire contract administration
• Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
• Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques
• Follow up on enquiries to increase conversion rates
• Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
• Promote and develop Sunbelt Rentals UK digital ways of working

What we offer?

• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Employee assistance programme
• Opportunity to buy and sell holidays

To succeed in this role, you will bring the following skill set and behaviours:

• High degree of personal credibility to customers with experience in fast-paced, complex matrix environments, ability to deal with enquires through multiple channels, preferably within a B2B environment
• Proven experience in a customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.
• Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness
• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
• Ability to work under pressure, handling multiple tasks and priorities simultaneously. With strong problem-solving skills with the ability to identify issues and implement solutions efficiently.
• Computer literate with experience with digital tools and platforms
• NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable)

Why Sunbelt?

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.

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