Customer Success Executive

Feather Grey Consulting; Leeds; Hybrid; GBP 38,000 - 44,000; Full time

Job summary

A leading consulting firm is seeking an experienced professional to support a major FMCG client. This role combines data-driven strategy with field execution, managing key relationships and supporting performance tracking. Candidates should have experience in FMCG, strong data skills, and a proactive mindset. The position offers a £38k base salary, car allowance, and a 10% performance bonus, with opportunities for progression within a supportive culture.

Benefits

Car Allowance

10% Performance bonus

Comprehensive benefits package

Supportive, collaborative culture with real progression routes

Qualifications

• Full UK driving licence and access to your own vehicle is essential.
• Confident interpreting trends and turning them into actions.
• Proven experience in account management or commercial operations.

Responsibilities

• Work with client’s senior team to align on strategy.
• Build relationships and be the go-to contact for support.
• Manage the lifecycle of in-store activity and report on performance.
• Identify commercial opportunities and contribute to business growth.

Skills

Experience in FMCG, retail, or field marketing

Strong data literacy

Relationship building

Commercially minded

Highly organised

Proactive and solutions-focused

Confident presentation skills

Job description

What you’ll be doing

Work on-site with the client’s senior team (3 days per week) to understand priorities, share insight, and align on strategy.

Build trusted relationships across the account, becoming the go-to contact for day-to-day support and longer-term planning.

Use advanced retail analytics to identify issues, trends, and commercial opportunities across grocery retail.

Work with a third-party field team (2,800+ people nationwide) to brief activity, set targets, track performance, and drive best-in-class execution.

Manage the full lifecycle of in-store activity – from briefing and setup through to analysis, reporting, and recommendations.

Build and maintain key documents such as promotional plans, NPD launches, and quarterly priorities.

Produce accurate, insight-led reports that bring data to life and show performance against KPIs.

Support wider business growth by spotting new commercial opportunities and contributing ideas for improved service delivery.

Share best practice internally, helping strengthen and refine the On-Demand service model.

About you

Experience in FMCG, retail, or field marketing within a customer success, account management, analytics, commercial, or operations role.

Strong data literacy – confident interpreting trends, spotting issues, and turning numbers into clear actions.

A brilliant relationship builder who communicates clearly and earns trust quickly.

Commercially minded with an understanding of how brands grow in grocery retail.

Highly organised, comfortable managing multiple priorities, and able to work at pace.

Proactive, curious, and solutions-focused – you enjoy problem-solving and improving processes.

Confident presenting insight, recommendations, and results to senior stakeholders.

Full UK driving licence and access to your own vehicle is essential.

Location & Travel

Home-based with three days per week on-site at the client’s office in Leeds

National travel as needed for client meetings or field visits

Salary & Benefits

£38k base salary

• Car Allowance

10% Performance bonus

Comprehensive benefits package

Supportive, collaborative culture with real progression routes

Why apply?

This is a rare opportunity to work at the intersection of data, strategy, and field execution , supporting a major FMCG brand while learning from an experienced and high-performing team