Customer Success Executive

O A; Leeds; On-site; GBP 29,000 - 35,000; Full time

Job summary

A dynamic company in the UK is seeking a motivated Customer Success Executive to work closely with clients and ensure their success. The role involves onboarding customers, managing relationships, and contributing to product growth. The ideal candidate possesses strong organizational and analytical skills, with experience in technology and SaaS environments. A willingness to travel within the UK is required.

Qualifications

• Strong organizational skills, self-motivated, curious, and open-minded.
• Ability to translate business requirements into functional specifications.
• Flexibility in using different technologies and platforms.

Responsibilities

• Customer onboarding and training.
• Establishing and maintaining strong relationships with clients.
• Regularly communicating with customers to gather feedback.

Skills

Strong organizational skills

Analytical and problem-solving skills

Excellent verbal and written communication skills

Tools

Atlassian product suite (Jira and Confluence)

Job description

Customer Success Executive 2025-11-06
Role: Customer Success Executive
Location: Bedford
Hours: Monday to Friday, 37.5 hours a week
Salary: Up to £35,000 commission on renewals

A dynamic and growing team in the OA brand is looking for a motivated Customer Success Executive. You will work closely with the Customer Success team to learn and contribute to the overall success of our clients.

Responsibilities

• Customer onboarding and training
• Establishing and maintaining strong relationships with clients, understanding their needs and goals
• Regularly communicating with customers to gather feedback and address any concerns promptly
• Assisting the company in achieving short and long-term goals relating to product growth
• Configuring and managing the application to support customer business requirements

Qualifications

• Assisting with other duties and projects as assigned
• Strong organisational skills, self‑motivated, curious, and open‑minded
• Ability to translate business requirements into functional specifications
• Ability to work independently or within a team environment and handle multiple projects simultaneously
• Strong analytical and problem‑solving skills, with the ability to think 'outside the box' for process improvements
• Excellent verbal and written communication skills
• Flexibility in using different technologies and platforms
• Willingness to travel within the UK

Desirable Qualifications

• Experience and knowledge in technology and SaaS environments
• Experience using Atlassian product suite (Jira and Confluence) or similar tools
• Understanding of Agile Scrum development methodology, including user stories and acceptance criteria
• Technical and analytical skills with the ability to provide solutions to a variety of business problems
• Experience working in the Automotive or Asset Finance industry
• Experience with APIs, Oracle APEX, or other software development technologies