Customer Success Executive

Universal Business Team; Ellon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing customer-focused company in Ellon is seeking a Customer Success Executive to be the central point of contact for customer inquiries and manage orders. The ideal candidate will have excellent communication skills, detail orientation, and thrive in a dynamic environment. The role offers a competitive salary and a vibrant work culture, making it a fantastic opportunity for passionate individuals.

Benefits

Free parking

Free lunch

Bonus scheme

Birthday off

23 days holiday plus bank holidays

Qualifications

• Natural people person who loves helping customers.
• Self-motivated and vibrant personality.
• Bonus points for knowledge in construction.

Responsibilities

• Manage customer communication across various channels.
• Process orders promptly.
• Collaborate with projects team to ensure smooth operations.
• Provide personalized customer service.

Skills

Excellent communication skills

Attention to detail

Ability to thrive in a fast-paced environment

Job description

Customer Success Executive– Office Based – £25,000 to £35,000

Recruiting on behalf of an amazing company with fantastic growth plans and a culture you’ll want to be part of!

Are you a natural people person who loves helping customers and making things happen? Want to join a vibrant, close-knit team where no two days are the same? If you’re full of energy, have a sharp eye for detail, and want to work somewhere with a brilliant culture and big ambitions, this could be the perfect role for you!

The Role:

You’ll be the heartbeat of the Customer Success team – the go-to person for all enquiries, orders, and customer interactions. From smaller orders to big-ticket projects, you’ll handle it all with flair and care.

• Manage customer communication across email, phone, WhatsApp, and live chat.
• Process orders with precision and speed.
• Work closely with the projects team to keep everything running smoothly and on time.
• Bring warmth and personality back into customer service – no robotic replies here!
• Join a small but mighty team of four, connected with a wider family of 10-12 colleagues.
• Enjoy a flexible, friendly office environment with core hours roughly 7/8 am to 4/5 pm, and early finish on Fridays at 3 pm.

Who You Are:

• A superstar communicator with excellent phone and email manners.
• Obsessed with detail and delivering the best customer experience.
• Someone who thrives in a fast-paced, changing environment and loves finding better ways to do things.
• Bonus points if you know a bit about construction – but it’s not essential!
• A self-motivated, vibrant personality who’s ready to step up and shine.

Why You’ll Love It Here:

• Salary from £25,000 to £35,000.
• Office-based role with free parking, free lunch, and seriously good coffee.
• 23 days holiday plus bank holidays (and extra days at 2 and 4 years).
• Birthday off – because you deserve it!
• Employee bonus scheme (GBS) that looks after you.
• An incredible culture where people are valued, change is welcomed, and everyone has a voice.

This isn’t just a job – it’s a chance to be part of something special. If you’re ready to bring your energy, passion, and attention to detail to a company that’s going places, we want to meet you!

IND25