Customer Success Executive

UBT; Ellon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing customer-focused company in Scotland is seeking a Customer Success Executive to enhance customer satisfaction through effective communication and order management. The ideal candidate thrives in a dynamic environment and brings a vibrant personality to the team. This role offers a competitive salary, flexible hours, and a positive office culture filled with perks such as free lunch and coffee.

Benefits

Free parking

Free lunch

Employee bonus scheme

23 days holiday plus bank holidays

Qualifications

• Superstar communicator with excellent phone and email manners.
• Obsessed with detail and delivering the best customer experience.
• Vibrant personality ready to step up and shine.

Responsibilities

• Be the heartbeat of the Customer Success team for all enquiries.
• Manage customer communication across various channels.
• Process orders and ensure smooth project execution.

Skills

Excellent communication skills

Attention to detail

Adaptability in fast-paced environments

Job description

Overview

Customer Success Executive- Office Based - £25,000 to £35,000

Recruiting on behalf of an amazing company with fantastic growth plans and a culture you\'ll want to be part of!

Are you a natural people person who loves helping customers and making things happen? Want to join a vibrant, close-knit team where no two days are the same? If you\'re full of energy, have a sharp eye for detail, and want to work somewhere with a brilliant culture and big ambitions, this could be the perfect role for you!

Responsibilities

• You'll be the heartbeat of the Customer Success team - the go-to person for all enquiries, orders, and customer interactions. From smaller orders to big-ticket projects, you\'ll handle it all with flair and care.
• Manage customer communication across email, phone, WhatsApp, and live chat.
• Process orders with precision and speed.
• Work closely with the projects team to keep everything running smoothly and on time.
• Bring warmth and personality back into customer service - no robotic replies here!
• Join a small but mighty team of four, connected with a wider family of 10-12 colleagues.
• Enjoy a flexible, friendly office environment with core hours roughly 7/8 am to 4/5 pm, and early finish on Fridays at 3 pm.

Qualifications

• A superstar communicator with excellent phone and email manners.
• Obsessed with detail and delivering the best customer experience.
• Someone who thrives in a fast-paced, changing environment and loves finding better ways to do things.
• Bonus points if you know a bit about construction - but it\'s not essential!
• A self-motivated, vibrant personality who\'s ready to step up and shine.

Benefits

• Salary from £25,000 to £35,000.
• Office-based role with free parking, free lunch, and seriously good coffee.
• 23 days holiday plus bank holidays (and extra days at 2 and 4 years).
• Birthday off - because you deserve it!
• Employee bonus scheme (GBS) that looks after you.
• An incredible culture where people are valued, change is welcomed, and everyone has a voice.

This isn't just a job - it's a chance to be part of something special. If you're ready to bring your energy, passion, and attention to detail to a company that's going places, we want to meet you!

IND25